Brian Casto

Assisted customers in resolving technical issues on their Apple devices such as iPhones, airpods and iPads.

Built long lasting relationships with customers, and provided technical expertise and peace of mind.

Performed high level iPhone repairs and maintained a 94% same unit repair rate, insuring that the customers received their same device after repair.

Expanded knowledge base of repair procedures and troubleshooting processes, allowing new repairs to be performed at highest quality.

Maintained a technical role during store shut down as an At Home Tech Advisor, and provided support over the phone to customers during Covid 19 Pandemic and store shut down

Assisted customers over the phone with troubleshooting and resolving issues with their apple products.

Maintained a high customer turn around and satisfaction rate while providing high quality expertise.

• Provide knowledge and understanding of different aspects of furniture and bedding to customers so they can make an informed purchasing decision.
• Confirm purchase orders and delivery dates with customers.
• Provide follow up to customer orders that have already been delivered, insuring highest customer satisfaction.

• Casual or formal wear for specific occasions.
• Operated POS systems.
• Helped with training of new consultants.
• Provided support for management by helping with markdowns, transfers and inventory.