Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Castro

Bellerose

Summary

Professional reservations expert with strong background in customer service and hospitality management. Skilled in optimizing booking systems, managing team dynamics, and ensuring high customer satisfaction. Reliable and adaptable, known for fostering collaboration and consistently delivering results. Efficient in using reservation software, handling guest inquiries, and coordinating with various departments to meet changing needs.

Overview

17
17
years of professional experience

Work History

Reservation Manager

Casablanca Hotel
07.2016 - Current
  • Assisted in managing daily reservation operations, ensuring efficient booking processes.
  • Supported guest inquiries and requests, providing exceptional customer service.
  • Coordinated with hotel staff to accommodate special guest needs effectively.
  • Maintained organized records of reservations and cancellations for accurate tracking.
  • Contributed to team efforts by collaborating on scheduling and room allocations.
  • Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
  • Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
  • Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
  • Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
  • Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
  • Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
  • Acted as a liaison between reservations and other hotel departments, ensuring seamless communication and efficient problem resolution.
  • Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
  • Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.

Revenue Manager

Midtown Convention Center Hotel
11.2008 - 03.2016
  • Developed pricing strategies to optimize revenue across multiple channels.
  • Analyzed market trends to identify new growth opportunities and competitive positioning.
  • Implemented forecasting models to enhance accuracy in revenue projections.
  • Mentored junior staff on best practices in revenue management and analysis techniques.
  • Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
  • Increased revenue by implementing effective pricing strategies and monitoring market trends.
  • Incorporated customer feedback into pricing strategy adjustments, enhancing overall guest satisfaction while maximizing revenues.

Education

Associate of Science - Computer Aided Drafting And Design

New York City College of Technology
Brooklyn, NY
05-2005

Skills

  • Customer service
  • Time management
  • Customer satisfaction
  • Hotel management
  • Staff training and development
  • Issue resolution
  • Records management
  • Proficient in Tagalog
  • Report generation
  • Revenue management
  • Microsoft Word
  • Reservations management
  • Group reservations
  • Telephone reservations
  • Customer engagement
  • Phone etiquette
  • Teamwork
  • Microsoft Excel proficiency

Timeline

Reservation Manager

Casablanca Hotel
07.2016 - Current

Revenue Manager

Midtown Convention Center Hotel
11.2008 - 03.2016

Associate of Science - Computer Aided Drafting And Design

New York City College of Technology

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