Brian C. Conley
Celina,TX
Summary
Detail-focused Technical Writer known for high productivity and efficiency in completing tasks. Specialized skills include complex technical documentation, instructional design, and process improvement. Excels in clear communication, critical thinking, and problem-solving to enhance understanding and usability of technical information for diverse audiences. Strives for clarity and precision in all written materials. A published author, an award-winning filmmaker, a professional photographer, and an honorably-discharged US Army Veteran.
Overview
7
7
years of professional experience
Work History
TECHNICAL WRITER III (Remote)
AMAZON
07.2024 - Current
- Developed comprehensive step-by-step guides to help AWS Managed Service Provider (MSP) partners build and scale their AWS managed service practices
- Created educational content covering the key domains for building a successful MSP practice, including business, people, governance, platform, security, and operations.
- Contributed to the centralized MSP Factory knowledge hub by writing best practices guides, whitepapers, blogs, customer stories, and other technical content
- Collaborated closely with subject matter experts, product managers, and other stakeholders to ensure the accuracy and relevance of the content
- Contributed towards the goal of developing an AWS MSP accreditation program by creating the necessary educational and assessment materials
TECHNICAL WRITER (Remote)
CONTINENTAL ELECTRONICS CORPORATION
Garland, TX
06.2024 - 10.2024
- Researched, outlined, wrote, and edited company policies and procedures for various departments
- Assisted project teams as needed to develop, organize, and write procedure manuals, technical specifications, and process documentation
- Updated existing policies and procedures for IT, Safety, and Finance
- Wrote company newsletters outlining the company's upcoming ERP implementation
TECHNICAL CONTENT STRATEGIST / UX WRITER (Remote)
IBM/USAA
Plano, TX
03.2024 - 05.2024
- Developed a documentation site to provide the steps for various teams (DevSecOps, Application Developers, LoB Engineers) to onboard AWS Cloud, including landing and content page design
- Collaborated with various stakeholders to gather documentation and understand user needs, goals, and pain points to cloud onboarding
- Conducted demo testing and gathered feedback to improve effectiveness and usability
- Conduct audience analysis and cater documentation deliverables to the audience's needs
- Managed the project planning, prioritization, and delivery according to established timelines and quality standards
TECHNICAL & UX WRITER (Remote)
EBM PROFESSIONAL SERVICES
Frisco, TX
05.2023 - 02.2024
- Review and copy edit articles written by associate technical writers to ensure their work meets client standards
- Identify document requirements and advise other professionals regarding these guidelines
- Customize style guides and organize work process flows for technical clients
- Conduct audience analysis and cater documentation deliverables to the audience's needs
- Translate complex terminology for a variety of audiences in end-user manuals
- Develop templates and checklists that reduce production time and allow teams to train on new technologies and practices efficiently
CONTENT STRATEGIST / BUSINESS ANALYST (Remote)
GOOGLE (CommScope Contractor)
Richardson, TX
10.2021 - 04.2023
- Worked with Engineers to create product requirements documents (PRDs), design specifications, deployment/installation guides, and product briefings, utilizing Git for version control
- Used Cider V (a Google web IDE) with XML and Markdown to create and update the Network Documentation Library (NDL) web page
- Created detailed diagrams and process flows using Omnigraffle
- Approved code changes to the NDL web page using Google Critique
- Tracked bugs and potential new features using Google Buganizer
- Documented transitioning from AWS and Azure to Google Cloud, GCP Release Notes, quick starts, reference architecture, and API references
- Developed and deployed complex, in-depth communications for internal and external audiences while managing projects that involved coordinating multiple junior writers
- Used data analytics to assess the audience's needs; adjusted tone and technical terms used to meet those needs and ensure understanding
- Employed SharePoint to create internal websites and databases for stakeholders
TECHNICAL WRITER / CONTENT STRATEGIST
THOMSON REUTERS
Carrollton, TX
05.2019 - 09.2021
- Developed and deployed timely, accurate and topical instructional software documentation deliverables (Online Help pages, Release Notes, User Guides, etc.) for over 20 of the company's transaction tax software using MadCap Flare, SharePoint and Salesforce
- Documented ERP systems such as NetSuite, Oracle, ERP Cloud, Azure IaaS, Dynamics 365, SAP S/4HANA, and Microsoft Dynamics AX for implementation and usage
- Used Madcap Central data analytics to find trends and solve documentation issues
- Coordinated documentation with other technical writers for product releases while working with business analysts and software engineers to ensure instructions are accurate and consistent
- Created and collaborated with SMEs on documents using Confluence
- Gathered and translated content and/or data from technical subject matter experts into comprehensible text for internal and external customers
- Worked competently in a single-source environment and with version control applications such as SVN, MS Sourcesafe, or Git
- Created instructional videos to accompany user guides and online help using Camtasia 9
JUNIOR TECHNICAL WRITER (Remote)
THE ENLOE STATE BANK
Enloe , TX
03.2018 - 03.2019
- Assisted senior technical writers with collecting information and understanding banking products, services, and processes
- Participated in documentation review processes for feedback to improve accuracy and clarity
- Collaborated with team members to complete documentation projects within quality standards and established timelines
Education
Bachelor of Science - Business Management
UNIVERSITY of PHOENIX
Rogers, AR08.2007
Skills
- API Documentation
- Google Tools (Cider, Critique, Buganizer)
- MS Office Suite
- MadCap Flare and Central
- Snagit Editor 9
- Project Management
- Confluence
- Salesforce
- GitLab/GitHub
- Client Management
- Articulate Storyline
- GCP
- Azure
- AWS Cloud
- Machine Learning
- Adobe Analytics & Creative Suite
- SOPs
- Google Suite
- CSS
- Docusaurus
- Camtasia 9
- Box
- JSON
- YAML
- SharePoint Administrator
- Python
- Website Content
- Jira
- SketchDeck
- Figma
- Instruction writing
- HTML and XML proficiency
- Markdown language
- Content migration
- Software/hardware documentation
- Agile methodology
Samples
Brian C. Conley - Writing Portfolio (clippings.me)
References
References available upon request.
Timeline
TECHNICAL WRITER III (Remote)
AMAZON
07.2024 - Current
TECHNICAL WRITER (Remote)
CONTINENTAL ELECTRONICS CORPORATION
06.2024 - 10.2024
TECHNICAL CONTENT STRATEGIST / UX WRITER (Remote)
IBM/USAA
03.2024 - 05.2024
TECHNICAL & UX WRITER (Remote)
EBM PROFESSIONAL SERVICES
05.2023 - 02.2024
CONTENT STRATEGIST / BUSINESS ANALYST (Remote)
GOOGLE (CommScope Contractor)
10.2021 - 04.2023
TECHNICAL WRITER / CONTENT STRATEGIST
THOMSON REUTERS
05.2019 - 09.2021
JUNIOR TECHNICAL WRITER (Remote)
THE ENLOE STATE BANK
03.2018 - 03.2019
Bachelor of Science - Business Management
UNIVERSITY of PHOENIX
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