Brian Chambliss
New Orleans,LA
Summary
Reliable individual proudly offering 18 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bar Manager
QED Hospitality
08.2022 - Current
- Manage the Pontchartrain Hotels beverage outlets, Hot Tin Bayou Bar
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Followed strict recipes and drink measurements to minimize product used.
- Enhanced team productivity through effective scheduling and task delegation.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Bartender
Virgin Hotels New Orleans
08.2021 - 08.2022
- Tend Commons Club bar, & ensure guests satisfaction.
Lead Bartender/Bar Manager
Batture
01.2021 - 08.2022
- Craft the cocktail menu, inventory, tend bar, & ensure guest satisfaction
Assistant General Manager
Freddie's Chicken N' Waffles
03.2022 - 06.2022
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Lead Bartender
Josephine Estelle (Ace Hotel)
05.2019 - 08.2021
- Tend Restaurant bar, Create craft cocktails for drink menu
Bartender
Hot Tin
05.2016 - 05.2019
- Bartender in a high volume craft cocktail bar
Education
Bachelor of Arts - Business Administration
Tulane University of Louisiana
New Orleans, LA05.2007
Skills
- Bartending
- Restaurant experience
- OpenTable
- Time Management
- Serving Experience
- Guest Services
- Cash Handling
- Inventory Control
- Aloha POS
- Labor Cost Analysis
- Team Leadership
- Staff Training
- Training and mentoring
- Responsible Alcohol Service
- Bar Management
- Staff Scheduling
- Inventory Management
- Organizational ability
Certification
- TABC
- Bartender License
Assessments
Bartending, Proficient, 10/01/20, Understanding, pouring, and mixing drink orders
Personal Information
Willing To Relocate: Anywhere
Timeline
Bar Manager
QED Hospitality
08.2022 - Current
Assistant General Manager
Freddie's Chicken N' Waffles
03.2022 - 06.2022
Bartender
Virgin Hotels New Orleans
08.2021 - 08.2022
Lead Bartender/Bar Manager
Batture
01.2021 - 08.2022
Lead Bartender
Josephine Estelle (Ace Hotel)
05.2019 - 08.2021
Bartender
Hot Tin
05.2016 - 05.2019
Bachelor of Arts - Business Administration
Tulane University of Louisiana
- TABC
- Bartender License
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