Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Volunteer Work
Timeline
Generic

Brian Chapman

Cheney,USA

Summary

Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Proficient instructor offering more than 8 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced advisor with over 4 years of experience in education. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking instructor position. Offering excellent communication and good judgment.

Overview

1
1
Certification

Work History

Networking Technician

Northwest Computer Solutions
Libby, MT
  • Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
  • Monitored network hardware operations to evaluate proper configuration.
  • Performed network security design and integration duties.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

IT / Marketing Manager; Store Assistant Manager

Saltwater Emporium
Hayden, ID
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Built and improved customer engagement plans, boosting conversion rates 80%.
  • Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets and developing protocol.
  • Incorporated product changes into marketing messages to drive customer engagement and maximize profits.

Webmaster

Concourse Communications
Sacramento, CA
  • Conceptualized, planned and executed original designs for wide range of website properties.
  • Provided front-end website development using WordPress and other editing software.
  • Managed over 50 customer calls per day.
  • Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.
  • Troubleshot issues with websites and fixed scripting and use issues.
  • Coded websites using HTML, CSS, JavaScript and jQuery languages.
  • Ran debugging tools to eliminate flaws and glitches prior to publishing.
  • Provided security maintenance and patching on website interface to maintain viability after launch.
  • Increased sales by 10%
  • Applied emerging technologies to update and maintain site applicability.

Instructor, Tutor, Advisor

University of Phoenix
Phoenix, AZ
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Produced weekly detailed reports outlining key issues and proposed solutions.
  • Used learning assessments to regularly monitor student understanding of class concepts and materials.
  • Reviewed 2 classes and student records to identify improvement opportunities.
  • Applied superior negotiation, communication and conflict management skills to facilitate effective discussions.
  • Increased student participation via engaging lectures and assignments.
  • Taught 30 students remotely using online video chat platform and other delivery channels.

Project Manager

Home Restoration And Resale
Pine Bluff, AR
  • Updated operational methods and oversaw accounting procedures for improved efficiency.
  • Developed and initiated projects, managed costs and monitored performance.
  • Maintained relationships with material vendors to lower costs and diversify capabilities.
  • Managed 4 projects from procurement to commission.
  • Modified and directed project plans to meet organizational needs.
  • Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
  • Planned, designed and scheduled phases for large projects.

Store Manager

Broadway Quick Stop
Butte, MT
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated merchandise and displays to feature new products and promotions.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

IT Instructor

Flathead Valley Community College
Libby, MT
  • Delivered 15 engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
  • Assessed, documented and reported on student progress for programming computer class.
  • Composed 15 course syllabus to clearly outline curriculum, expectations and deadlines at beginning of programming courses.
  • Implemented instructional accommodations as required to maintain compliance with ADA requirements.
  • Delivered clear, effective feedback to improve quality and efficiency of student-written computer programs.
  • Set up 35 computers and networking systems and delivered step-by-step instructions on basic use.

Strategic Planning Specialist

Lincoln County School District
Libby, MT
  • Increased annual revenue by 32% by recommending improvements in management efficiency.
  • Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
  • Devised batch file automated scripts used by developers in managing Windows Networking systems to improve performance.
  • Provided fast paced operational support for high-volume financial institution in fast-paced 24-hour work environment.
  • Participated in team-building activities to enhance working relationships.

Education

PhD - Psychology/Canidate

Harold Abel School of SBS, University of Phoenix
Phoenix, AZ

Masters of Psychology -

University of Phoenix
03.2011

Bachelors of Psychology -

University of Phoenix
06.2009

Associates of Business - Business Administration Technology

University of Phoenix
05.2007

Computer Networking Technician, NCSA Webmaster - Computer Science

National Computer Science Acadamy
Whitesboro, TX
01.2014

A+ - A+

COMP/TIA
Missoula, MT
03.2016

Skills

  • Ability to Work in Teams
  • Mobile device management
  • Failure resolution
  • MS Office
  • Written Communication
  • Google Workspace
  • Organization and Time Management
  • Interpersonal Communication
  • Excellent Communication
  • Dependable and Responsible
  • Teamwork and Collaboration

Accomplishments

  • Sep 2012 — Mar 2013
  • Extra-curricular activities
  • Volunteer, Community Action
  • Mar 2022 — Jun 2022 Spokane
  • Community Action offers a range of supportive services that help teens and adults who receive Medicaid and have a disability or mental health diagnosis participate as much as possible in the competitive labor market
  • Helped with: - Identifying career and occupational targets - Developing ongoing relationships with prospective employers - Assisting with the interviewing and hiring process - Support with maintaining employment - Coaching and skill-building of interpersonal relationships in the work setting - Education for self-advocacy and support

Certification

  • CompTIA Security+
  • Windows XP Professional
  • Computer Networking Technician
  • NCSA Webmaster
  • PHP
  • PC Basics
  • Hardware Technician
  • Microsoft Office
  • TCP/IP
  • Javascript
  • Microsoft Powerpoint
  • Microsoft Excell
  • Microsoft Access
  • Microsoft Word
  • Windows 2000 Server
  • Windows 2000 Pro
  • HTML 4.0

Volunteer Work

Volunteering provided me with an opportunity to develop my soft skills like teamwork, problem-solving, task management, organization, and communication skills. As a volunteer in a technical field, I also developed hard skills in those roles.

Timeline

Networking Technician

Northwest Computer Solutions

IT / Marketing Manager; Store Assistant Manager

Saltwater Emporium

Webmaster

Concourse Communications

Instructor, Tutor, Advisor

University of Phoenix

Project Manager

Home Restoration And Resale

Store Manager

Broadway Quick Stop

IT Instructor

Flathead Valley Community College

Strategic Planning Specialist

Lincoln County School District

PhD - Psychology/Canidate

Harold Abel School of SBS, University of Phoenix

Masters of Psychology -

University of Phoenix

Bachelors of Psychology -

University of Phoenix

Associates of Business - Business Administration Technology

University of Phoenix

Computer Networking Technician, NCSA Webmaster - Computer Science

National Computer Science Acadamy

A+ - A+

COMP/TIA

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Brian Chapman