BRIAN CHINN
Glen Carbon,IL
Summary
Talented leader and problem-solver with over 5 years of experience successfully managing front-line operations. Efficiently coordinating resources and staff to handle any requirement.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Lead Project Manager and Facilities Supervisor
Bellefontaine Cemetery & Arboretum
St. Louis, MO
01.2021 - Current
- Met project deadlines without sacrificing build quality or workplace safety over a 300+ acre historic cemetery and included buildings.
- Orchestrated projects, events, and facility and machinery maintenance within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Facilitated communication between CEO, board members, staff, contractors and vendors for project cohesion.
- Drove team success through shared vision and recognition of quality performance.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
Account/Project Manager
Munie Greencare Professionals
Caseyville, IL
05.2019 - 10.2020
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Developed complete estimate and bid responses for commercial and government customers
- Supervised and trained field associates throughout on-site project cycle
- Selected and procured all necessary materials to complete projects as designed within budget to deliver excellent customer satisfaction
- Managed approximately 75 commercial maintenance contracts
Supervisor Business Operations
Verizon Wireless
Weldon Spring, MO
02.2017 - 04.2019
- Supervised business sales operations support team covering 13 Midwestern states
- Trained and coached team of 30 coordinators to achieve best in class customer satisfaction scores
- Facilitated cooperation between multiple national internal departments to solve complex and escalated customer issues
- Recruited, hired, mentored, and trained team members on business procedures, policies, duties, and customer care methods, and developed recognition programs to highlight success
- Managed daily workflow through support ticketing system to meet daily service levels
- Coordinated and scheduled team members for onsite deployment of complex customer technology solutions
Coordinator Business Operations
Verizon Wireless
Schaumburg, IL
03.2013 - 02.2017
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Processed work flow items to insure proper service levels
- Managed large scale hardware and software deployment projects remotely and onsite for customers
Retail Sales Representative
Verizon Wireless
Lake in The Hills, IL
11.2009 - 03.2013
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Achieved and consistently exceeded monthly sales goals and key performance indicators
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Education
Bachelor of Science - Business Management
Eastern Illinois University
Charleston, IL 08.1997 - 08.2000
Associate of Applied Science - AppliedScience Landscape/Nursery
McHenry County College
Crystal Lake, IL 08.1992 - 05.1995
Skills
Leading Geographically Diverse Teams
undefinedTimeline
Lead Project Manager and Facilities Supervisor
Bellefontaine Cemetery & Arboretum
01.2021 - Current
Account/Project Manager
Munie Greencare Professionals
05.2019 - 10.2020
Supervisor Business Operations
Verizon Wireless
02.2017 - 04.2019
Coordinator Business Operations
Verizon Wireless
03.2013 - 02.2017
Retail Sales Representative
Verizon Wireless
11.2009 - 03.2013
Bachelor of Science - Business Management
Eastern Illinois University
08.1997 - 08.2000
Associate of Applied Science - AppliedScience Landscape/Nursery
McHenry County College
08.1992 - 05.1995
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