BRIAN CHINN
Glen Carbon,IL
Summary
Talented leader and problem-solver with over 5 years of experience successfully managing front-line operations. Efficiently coordinating resources and staff to handle any requirement.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Lead Project Manager and Facilities Supervisor
Bellefontaine Cemetery & Arboretum
St. Louis, MO
01.2021 - Current
- Met project deadlines without sacrificing build quality or workplace safety over a 300+ acre historic cemetery and included buildings.
- Orchestrated projects, events, and facility and machinery maintenance within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Facilitated communication between CEO, board members, staff, contractors and vendors for project cohesion.
- Drove team success through shared vision and recognition of quality performance.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
Account/Project Manager
Munie Greencare Professionals
Caseyville, IL
05.2019 - 10.2020
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Developed complete estimate and bid responses for commercial and government customers
- Supervised and trained field associates throughout on-site project cycle
- Selected and procured all necessary materials to complete projects as designed within budget to deliver excellent customer satisfaction
- Managed approximately 75 commercial maintenance contracts
Supervisor Business Operations
Verizon Wireless
Weldon Spring, MO
02.2017 - 04.2019
- Supervised business sales operations support team covering 13 Midwestern states
- Trained and coached team of 30 coordinators to achieve best in class customer satisfaction scores
- Facilitated cooperation between multiple national internal departments to solve complex and escalated customer issues
- Recruited, hired, mentored, and trained team members on business procedures, policies, duties, and customer care methods, and developed recognition programs to highlight success
- Managed daily workflow through support ticketing system to meet daily service levels
- Coordinated and scheduled team members for onsite deployment of complex customer technology solutions
Coordinator Business Operations
Verizon Wireless
Schaumburg, IL
03.2013 - 02.2017
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Processed work flow items to insure proper service levels
- Managed large scale hardware and software deployment projects remotely and onsite for customers
Retail Sales Representative
Verizon Wireless
Lake in The Hills, IL
11.2009 - 03.2013
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Achieved and consistently exceeded monthly sales goals and key performance indicators
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Education
Bachelor of Science - Business Management
Eastern Illinois University
Charleston, IL 08.1997 - 08.2000
Associate of Applied Science - AppliedScience Landscape/Nursery
McHenry County College
Crystal Lake, IL 08.1992 - 05.1995
Skills
Leading Geographically Diverse Teams
Employee Performance and Development
Presenting to Boards, Leadership, and Customers
Navigating Complex Interdepartmental Relationships
Internal and External Customer Satisfaction
Real Estate Procurement and Evaluation
Procurement Processes
Business Operations
Facility Management
Building Trades
Event Coordination
Microsoft Office and Various Other Software Proficiencies
Timeline
Lead Project Manager and Facilities Supervisor
Bellefontaine Cemetery & Arboretum
01.2021 - Current
Account/Project Manager
Munie Greencare Professionals
05.2019 - 10.2020
Supervisor Business Operations
Verizon Wireless
02.2017 - 04.2019
Coordinator Business Operations
Verizon Wireless
03.2013 - 02.2017
Retail Sales Representative
Verizon Wireless
11.2009 - 03.2013
Bachelor of Science - Business Management
Eastern Illinois University
08.1997 - 08.2000
Associate of Applied Science - AppliedScience Landscape/Nursery
McHenry County College
08.1992 - 05.1995