Jessica Christian
Detroit,MI
Summary
Dedicated customer service professional with more than 10 years of experience. Skilled at working both independently and collaboratively, with a detail-oriented approach to problem-solving and organizational tasks.
Overview
14
14
years of professional experience
Work History
Business Process Associate
Evoqua Water Technologies
06.2022 - Current
- Support Sales and branch operations ensuring that customer contracts are properly handled
- Conduct SAP order entry, handle contract renewals, and contract maintenance
- Provide monthly quotes to customers and ensure that customer information is accurate
- Support various and multiple business units
Sales Support Specialist
Evoqua Water Technologies
11.2019 - 06.2022
- Conduct SAP order entry for various products and processes quotes
- Support the sales team's inquiries and general requests
- Collaborates with the customers and intercompany staff on solving sales order issues
- Supports and processes credits, rebills, and RMA requests
- Assisted with training new team members
Inside Sales Representative
Milton Manufacturing
01.2014 - 05.2018
- Entered new purchase orders and generated shop orders
- Created sales tracking spreadsheets and ran monthly sales metric reports
- Prepared and coordinated quotes for the engineering team
- Point of contact for customers of the Milton Truck Top division
Receptionist
Milton Manufacturing
01.2012 - 01.2014
- Responsible for front desk procedures and inbound reception
- Oversaw front office inventory, orders, and data entry
- Assisted teams with emails, faxes, prints, and general requests
- Assisted with the preparation of office meetings and luncheons
Business Analyst
Percepta
12.2010 - 01.2012
- Provided effective and timely resolution for customer inquiries
- View supplier proofs for accuracy
- Responsible for customer supplier and internal department follow up
- Follow up with charge back from credit card companies
Education
Business Administration -
Henry Ford Community College
Dearborn, MI10-2026
Diploma -
Martin Luther King Jr. High School
Detroit, MI01.2004
Skills
- Microsoft Office
- SAP
- CRM
- Time Management
- Relationship Building
- Attention to Detail
References
Available Upon Request
Timeline
Business Process Associate
Evoqua Water Technologies
06.2022 - Current
Sales Support Specialist
Evoqua Water Technologies
11.2019 - 06.2022
Inside Sales Representative
Milton Manufacturing
01.2014 - 05.2018
Receptionist
Milton Manufacturing
01.2012 - 01.2014
Business Analyst
Percepta
12.2010 - 01.2012
Diploma -
Martin Luther King Jr. High School
Business Administration -
Henry Ford Community College
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