Open To Work
Brian Christian
Arlington,TX
Summary
SharePoint Administrator and Microsoft 365 Collaboration Specialist with over 13 years of experience supporting enterprise environments. Successfully executed a large-scale Microsoft 365 deployment for 11,000 users, enhancing operational efficiency through comprehensive user training.
Overview
32
32
years of professional experience
Work History
CI Software Engineer - SharePoint Administrator / Microsoft 365 Collaboration Specialist
USI Insurance Services
12.2017 - 03.2026
- Executed Microsoft 365 deployment for 11,000 users, establishing 1,100+ SharePoint sites and 10,000+ OneDrive sites for enhanced collaboration.
- Migrated teams from classic SharePoint experiences to modern lists and forms for better usability.
- Designed site templates and customizations to accelerate SharePoint site provisioning.
- Configured metadata structures and tagging standards to improve document organization.
- Implemented Power Platform automation and ServiceNow service management to enhance operations.
- Resolved 1,000+ support tickets annually, implementing platform enhancements to improve user experience.
- Automated external user onboarding and provisioning processes using ServiceNow integration.
- Developed training materials that empowered users with self-service capabilities, leading to a decrease in support requests.
Office Manager
Customized Computer Services, Inc.
Arlington, TX
03.2002 - 04.2014
- Managed accounts payables and receivables to ensure accurate financial reporting.
- Conducted bookkeeping, including order invoicing and price quoting, ensuring accurate financial records.
- Reconciled business checking, merchant, and payroll accounts regularly to ensure accuracy.
- Handled monthly inventory and state sales tax payments to comply with regulations.
- Executed purchasing activities and processed office supply orders to support operational needs.
- Processed shipping and receiving operations while managing returns effectively.
- Represented company in small claims court collections and resolved customer inquiries to uphold service standards.
- Designed company materials, including letterhead, envelopes, and business cards.
Press Operator / Typesetter
Blumberg Law Products – Arlington, TX
Arlington , TX
03.1994 - 03.2002
- Operated AB Dick 360 and 9850 offset presses, ensuring production of high-quality prints that met client specifications.
- Managed operations of AB Dick T-head and Heidelberg letter press, delivering diverse projects on time and within budget.
- Executed typesetting for stock certificates, ensuring compliance with strict guidelines and enhancing document integrity.
- Utilized Itek offset plate camera for precise plate production.
- Implemented gold stamping techniques to enhance print products.
- Conducted mechanical repairs on equipment to ensure optimal performance.
- Performed bindery and cutting tasks to finalize printed materials.
- Maintained inventory for supplies, ensuring availability for production needs.
Education
High School Diploma -
Arlington
TX05-1984
Skills
- SharePoint Online and 2019
- OneDrive
- Power Automate
- ShareGate
- ServiceNow
- Web development tools
- Site management
- Collaboration management
- SOPs and runbooks
- User training
- Graphic design tools
Sharepoint Development And Platform Support
- Resolved ~1,000 support tickets annually while delivering platform enhancements and development requests.
- Built site templates, client-side customizations, and CSS styling to meet business requirements and accelerate site provisioning.
- Implemented Power Automate workflows for retention enforcement, migration orchestration, and automated notifications.
- Designed metadata structures and tagging standards to improve document organization and enterprise search relevance.
- Integrated media capture (camera/video) and client-side tools to streamline content capture into SharePoint libraries.
- Migrated teams from classic SharePoint experiences to modern Lists and Forms to improve usability.
Service Management And Governance
- Implemented SharePoint request workflows in ServiceNow, replacing ad-hoc email requests with structured service processes.
- Executed provisioning, site modifications, user access changes, and external user setup through ServiceNow.
- Revamped the SharePoint support site to improve discoverability using metadata and keyword tagging.
- Documented SOPs and operational procedures to support governance and SLA commitments; supported a SharePoint Champions program to scale knowledge.
Migration And Modernization
- Participated in modernization initiatives migrating legacy platforms (SharePoint 2003-2016) to SharePoint Online.
- Contributed to migration of ~1.2 TB of legacy SharePoint content and supported acquisition integrations totaling ~2 TB across 15 acquisitions using ShareGate, database attach, and scripted approaches.
- Performed OneDrive→SharePoint and ShareFile→SharePoint content transfers; provided planning, execution, and post-migration support to ensure business continuity.
Websites
Security Data Governance And External Collaboration
- Standardized metadata and taxonomy practices across sites and libraries to promote data stewardship and consistent content placement.
- Configured search schema, result sources, and promoted results; developed custom search display templates to improve discovery.
- Managed external collaboration for ~250 sites and ~1,200 external users; automated external user onboarding via ServiceNow integration and standardized provisioning processes.
- Enforced site lifecycle policies including provisioning, ownership, and retention.
Team Enablement And Documentation
- Produced quick-reference guides and troubleshooting documentation for common issues (access management, OneDrive sync, permissions troubleshooting).
- Contributed to team knowledge base and runbooks to improve operational consistency and onboarding.
Selected Projects And Achievements
- Enterprise Modernization: Supported migration and modernization of legacy SharePoint environments to SharePoint Online, consolidating content and improving search and governance.
- Acquisition Integrations: Integrated content from 15 acquisitions (~2 TB) into the corporate SharePoint environment with minimal business disruption.
- ServiceNow Automation: Replaced manual request handling with ServiceNow workflows for site provisioning and external user onboarding, improving request turnaround and auditability.
- Adoption Program: Designed and delivered recurring training and documentation that measurably increased user self-service and reduced repetitive support requests.
Scope And Impact
Managed an enterprise Microsoft 365 deployment supporting 11,000 users, 1,100+ SharePoint sites, and 10,000+ OneDrive sites. Supported platform modernization, migrations, and Power Platform automation while maintaining ServiceNow-driven service management.
Core Skills
SharePoint Online, SharePoint 2019, SharePoint 2016, OneDrive, ServiceNow, ShareGate, Dream Weaver, Adobe Photoshop, Site provisioning & lifecycle management, External collaboration provisioning, SOPs & runbooks, End-user training & documentation
Work Preference
Job Search Status
Open to workWork Type
Part TimeContract WorkGig WorkLocation Preference
HybridOn-SiteSalary Range
$63000/yr - $100000/yrTimeline
CI Software Engineer - SharePoint Administrator / Microsoft 365 Collaboration Specialist
USI Insurance Services
12.2017 - 03.2026
Office Manager
Customized Computer Services, Inc.
03.2002 - 04.2014
Press Operator / Typesetter
Blumberg Law Products – Arlington, TX
03.1994 - 03.2002
High School Diploma -
Arlington