Brian Cintron
Rochester,NY
Summary
Customer Service with 5 years of experience and call centers and client-facing roles. Skilled in handling high call volumes, resolving customer concerns, upselling services and ensuring customer satisfaction. Known for strong communication, problem solving, and ability to build lasting customer relationships in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Associate Ll.Care Inbound
ADT Security
08.2025 - Current
- Handle a high volume of Inbound and Outbound customer calls.
- provide technical support and troubleshooting for home security systems.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Customer Service Representative
TTEC
01.2024 - 02.2025
- Responded promptly to customer inquiries via phone and email, ensuring high satisfaction levels.
- Assisted customers with product information, resolving issues efficiently and effectively.
- Recorded customer interactions in CRM software, maintaining accurate and detailed records.
- Collaborated with team members to address complex queries, enhancing overall service quality.
Education
High School Diploma -
School of The Arts
Rochester, NYSkills
- Customer service
- Problem-solving
- customer support and retention
- Call Center Operations(inbound/Outbound)
- Multitasking
- Flexible and adaptable
- Dependable and responsible
- Computer skills
- Decision-making
- Verbal communication
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Associate Ll.Care Inbound
ADT Security
08.2025 - Current
Customer Service Representative
TTEC
01.2024 - 02.2025
High School Diploma -
School of The Arts