BRIAN CLARK
Sacramento,CA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Big Hairy Dog
02.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Followed through with client requests to resolve problems.
General Manager of Operations
Folsom Dog Resort & Training Center
09.2019 - 08.2021
- Trained, coached and mentored staff to support smooth adoption of new technology
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
- Designed a modern employee recognition program which boosted productivity and improved morale
- Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
Director of Facilities
Curion
04.2010 - 08.2019
- Supervised and trained Testing Staff in cleaning and maintenance of facilities and premises
- Scheduled, directed and supervised external contractors in maintenance
- Reviewed Testing criteria, Execution and data integrity for all projects
- Prepared reports and schedules with accuracy
- Coordinated leasing, contracts with other companies and facility maintenance budgets to provide seamless building operations
- Traveled for complex Test Setup, Implementation and execution.
Education
High School Diploma -
Napa High School
Napa, CA06.1993
Skills
- Personnel Training and Development
- Cash Handling
- Staff Training
- Effective Workflow Management
- Customer Service
- Time Management
- Conflict Resolution Techniques
- Staff Management
- High Customer Service Standards Adherence
- Microsoft Excel
- Administrative Support
- New Hire Training
- Customer Relations
- Continuous Improvements
Timeline
Customer Service Manager
Big Hairy Dog
02.2022 - Current
General Manager of Operations
Folsom Dog Resort & Training Center
09.2019 - 08.2021
Director of Facilities
Curion
04.2010 - 08.2019
High School Diploma -
Napa High School
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