BRIAN CLARK
San Antonio,TX
Summary
Professional technical support specialist with comprehensive experience in maintaining and improving desktop systems. Adept at resolving complex technical issues and enhancing system performance. Strong collaborator with focus on team success and adaptability to changing needs. Known for problem-solving skills and delivering reliable IT solutions.
Overview
3
3
years of professional experience
Work History
DESKTOP SUPPORT SPEACIALIST
Health Plan One
01.2023 - Current
- Installed, configured, and maintained desktops, laptops, and peripherals, ensuring optimal performance and compatibility with network systems
- Provided comprehensive technical support to end users, troubleshooting and resolving hardware and software issues promptly and efficiently
- Managed inventory of IT equipment to ensure necessary tools were available when needed.
- Enhanced system performance by implementing regular software updates and hardware maintenance.
- Maintained detailed documentation on all resolved issues for future reference and knowledge sharing among the team members.
- Learned and implemented new software testing procedures.
- Created user accounts and assigned permissions.
CART ASSOCIATE
Walmart
01.2022 - 01.2023
- Assisted customers in loading and unloading items into their vehicles, providing excellent customer service
- Responded promptly to customer requests and inquiries, always aiming to exceed their expectations
Education
HIGH SCHOOL DIPLOMA -
John Marshall High School
8000 Lobo Ln01.2022
Skills
- Microsoft Office 365
- Microsoft Intune
- Microsoft Excel
- Microsoft Azure
- Adobe Premier Pro
- Adobe Photoshop
- Adobe Lightroom
- ServiceNow
- Asset management
- System administration
- Remote support
- Ticketing system proficiency
Timeline
DESKTOP SUPPORT SPEACIALIST
Health Plan One
01.2023 - Current
CART ASSOCIATE
Walmart
01.2022 - 01.2023
HIGH SCHOOL DIPLOMA -
John Marshall High School
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