Brian Clark

PARTS PROCUREMENT; Order and receive parts from suppliers. Check parts for damage and accuracy, ensure parts are tracked in CCC1 system. Deliver parts to technicians and pick them up from suppliers, follow up on backordered and re-supply parts.

INVENTORY MANAGEMENT; Maintain, track and replenish shop supply inventory.

OTHER DUTIES: Deliver vehicles to customers, assist technicians when asked, assist in any other way needed.

PARTS MANAGEMENT; Managed and maintained parts, delivered to technicians when needed. Invoiced parts in CCC1 software system. Obtain hard to find parts through online parts locating systems.

REPAIR ESTIMATION; Examined damaged vehicles, identified the extent body, mechanical, or structural damage, wrote estimates, and communicated them to customer via phone, email, or in person. Ordered pars for repairs.

CUSTOMER SERVICE: Communicated with customers via phone text and email about status of repairs and estimated completion date, managed online presence by generating positive online reviews and word of mouth advertising.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.