Brian Clarke
Boylston,USA
Overview
12
12
years of professional experience
Work History
Account Manger
J C Ground Management
07.2025 - 11.2025
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Coordinated cross-functional teams to deliver project milestones on time and within budget.
- Analyzed client feedback to identify opportunities for service improvement and product enhancement.
- Led contract negotiations, ensuring favorable terms aligned with organizational goals.
Assistant Operations Manager
Greater Waste Solutions
09.2024 - 07.2025
- Invoicing, collecting payments. Working with the Operating Manager on pricing. Logging site safety talks.
Office/Site Manager
Greenville Recycling
06.2017 - 08.2024
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence. I oversaw the Site daily productivity. Submitted weekly progress reports.
- Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing costs by 33%. I was in charge of having parts repaired/replaced. Looking into different avenues for the most cost effective repairs/replacement.
- Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow. I worked hand in hand with our vendors coordinating service calls and bigger repair jobs on our heavy equipment.
- Maintained confidential employee records, ensuring compliance with privacy regulations. While keeping track of current and former employees file folders ranged from date of hire to employee write ups.
- Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments. I oversaw all of the staffing solutions from using Facebook, word of mouth to recruitment agencies like Indeed.
- Prepared reports on office expenses, budget variances, and operational performance for senior management review. Kept weekly logs of payroll, a fuel log, logged all things spent on company credit cards.
- Collaborated with IT department to troubleshoot hardware/software issues and ensure smooth functioning of office equipment. I routinely ran updates on all software to keep up to date. I had to work with my IT team for bigger projects( security cameras installation, new technology etc.)
- Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels. I was in charge of negotiating any bulk order pricing.
- Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools. I made sure all new employees were properly trained to maintain the safety of new and current employees. I provided any necessary Safety equipment ( hard hats, safety glasses, High vis vest etc.)
- Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/subcontractors in a professional manner.
- Improved customer satisfaction ratings by implementing a feedback system that resulted in an increase of 50% positive reviews. I would use customer feedback to improve my product to better help them.
- Managed the office budget, tracking expenses and identifying areas for cost-saving measures. I am constantly tracking previous purchases to find a more efficient way to save time and money moving forward ( ordering double the amount of parts, finding a more cost effective alternative part for my heavy equipment)
- Implemented a comprehensive disaster recovery plan that ensured minimal disruption during unforeseen events. I went through Safety Training with staff on a weekly basis answering any questions staff had on safety concerns and how to appropriately follow through on the plan if a situation would occur.
Insurance Sales Agent
Goji Insurance
08.2013 - 01.2015
- Generated new leads and expanded client base by actively prospecting and networking within the community. I would always try and get a new lead from a person I just helped out.
- Built strong relationships with clients through effective communication and personalized service. By keeping track of policy terms I used it as a tool to follow up with customers that might need help again.
- Provided accurate quotes, explained coverage options, and assisted clients in selecting suitable policies. All quotes generated were accurate through our company software, providing me with the confidence to pitch the price and illustrate the savings I could provide for the customer.
- Managed a high volume of incoming calls, emails, and inquiries from potential customers. Good note keeping was a reliable source to follow up with customers, setting up reminders through Outlook was another tool to remind me to send emails, or make a follow-up call.
- Utilized CRM software to track leads, manage customer interactions, and maintain detailed records of sales activities. Detailed notes are what got me to my monthly sales goal and hitting bigger commission checks.
Education
Associate of Science - Business Administration
Quinsigamond Community College
Worcester, Massachusetts, MA05-2010
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Timeline
Account Manger
J C Ground Management
07.2025 - 11.2025
Assistant Operations Manager
Greater Waste Solutions
09.2024 - 07.2025
Office/Site Manager
Greenville Recycling
06.2017 - 08.2024
Insurance Sales Agent
Goji Insurance
08.2013 - 01.2015
Associate of Science - Business Administration
Quinsigamond Community College