Brian Cole

• Oversaw all aspects of facility event management — booking, coordination, and facilitation — while supervising event teams to ensure successful execution.
• Manage a variety of technologies to support organizational operations and project objectives.
• Streamlined event booking processes to enhance efficiency, resulting in a 30% faster turnaround for client requests and improved overall satisfaction.
• Coordinated cross-functional teams to deliver successful events, fostering a culture of teamwork that elevated stakeholder engagement and participation.
• Cultivated a positive team environment, encouraging open communication and collaboration to enhance overall event execution quality.

• Built and maintained conference room PCs for Lumen's Technology Center of Excellence and Monroe corporate offices.
• Upgraded teleconference rooms nationwide to enhance functionality and user experience.
• Managed Microsoft Teams and ZOOM Teleconferencing for employees and executives.
• Programmed server for video signage to improve visual communication.
• Provided technical support for AV equipment, ensuring seamless operations during corporate meetings.
• Streamlined setup process for AV systems, significantly improving meeting efficiency.
• Analyzed user feedback to optimize teleconferencing setups, enhancing connectivity reliability.
• Collaborated with IT teams to integrate advanced video signage solutions across locations.

• Coordinated technology build for Technology Center of Excellence, managing collaboration among 20+ partner firms.
• Installed over 200 Cisco and Juniper switches and routers to establish backbone network.
• Supported IPv4-6 network for 4,500 employees across nine local sites.
• Delivered executive support services, including housing arrangements.
• Streamlined technology construction process, ensuring timely project completion and enhanced cooperation.
• Resolved technical issues for 4,500 employees, maintaining responsive IT environment across nine locations.
• Created training materials for executives on new technologies, improving adoption rates and productivity.
• Optimized installation of Cisco and Juniper equipment, achieving 30% reduction in downtime.

Sustained operations of large Nortel 81 phone switch and managed Octel 350 voicemail system.

• Executed daily duties with accuracy and efficiency.
• Generated innovative solutions to improve team performance and outcomes.
• Collaborated with diverse coworkers to address product and service issues.
• Organized tasks effectively to meet service goals.
• Assisted customers by addressing requests and inquiries, enhancing satisfaction.
• Partnered with cross-functional teams to achieve project objectives and deadlines.
• Applied advanced technical skills to troubleshoot complex problems and implement solutions.

• Cultivated a safety-focused culture through regular training sessions to enhance team awareness.
• Streamlined security protocols, enabling quicker incident responses with minimal disruption.
• Promoted continuous training initiatives that fostered collaboration and prioritized team well-being.
• Delivered technical support during implementation of security solutions across various platforms.
• Designed and maintained robust security systems and controls to protect operations.
• Managed access control systems to secure sensitive areas and protect premises.

Oversaw a team of 20 employees, technicians, installers, and engineers, ensuring effective collaboration.