Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brian Collins

Charleston,WV

Summary

Initiative-taking and personable employee seeking placement as a Customer Service Representative. Collaborative, team player with Customer Service experience in a variety of settings from call center to in-person service. Enthusiastic about assisting and providing experiences for clients that ensures loyalty and satisfaction. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Customer Service Representative for HR Helpdesk

GCS Services
Huntington, WV
10.2021 - 02.2022
  • Provided quality service and information regarding various available products to inbound callers
  • Answered incoming/outgoing telephone calls for clients; provided accurate information about client products and services; and educated callers on how to use client products and services
  • Managed customer calls, despite the degree of difficulty, in a courteous and business-like fashion
  • Ability to define problems and collect data, established facts, and draw valid conclusions in a demanding environment, based on limited information
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Landscaper

MLC Lawn-care
Charleston, WV
08.2013 - 10.2021
  • Maintained gardens and lawns
  • Installed outdoor lighting and sprinkler systems
  • Removed snow, ice, and leaves as needed
  • Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
  • Planned and designed landscaping projects to meet customer needs and preferences.
  • Built retaining walls using stones or bricks for stability purposes.
  • Participated in snow removal services during winter months.
  • Cut and trimmed lawns using power mowers and edgers.

Tree Trimmer

Asplundh
Culloden, WV
03.2019 - 06.2019
  • Trimmed, topped, and reshaped trees to create aesthetically pleasing landscape according to customer specifications
  • Maintained a clean worksite, loaded debris, and refuse onto trucks and hauled it away for disposal to ensure customer satisfaction a repeat business
  • Adhered to company safety procedures when climbing trees, using climbing hooks and belts, and climb ladders to gain access to work areas
  • Assessed tree health and identified hazardous trees for trimming or removal.
  • Utilized climbing gear, chainsaws, pole saws, and other tools for trimming and cutting trees.
  • Reduced height of large trees when necessary and directed by clients.
  • Guaranteed customer satisfaction through quality service delivery.

Flagger

Area Wide Protective
Charleston, WV
01.2019 - 03.2019
  • Informed motorists of possible detour routes during road projects to keep traffic moving and minimize delays
  • Directed emergency vehicles safely through construction zones as required
  • Using hand signals and direction signs to direct traffic around road construction sites to give motorists clearly communicated travel routes
  • Directed traffic away from work zones while maintaining safety regulations.
  • Set up temporary traffic control devices to alert motorists of upcoming construction areas.
  • Held stop and slow paddles to direct traffic around active work sites.
  • Assisted with lane closures and detours when necessary.

Supervisor

Toys R Us
Charleston, WV
02.2016 - 01.2018
  • Directed and supervised team of 15 employees in daily operations.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Created new strategies for improving customer service standards within the organization.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Maintained positive working relationship with fellow staff and management.
  • Acted as a liaison between upper management and staff, facilitating open communication.

Food Service Worker

State of WV
St. Mary's, WV
03.2011 - 06.2013
  • Follow food safety regulations at all times
  • Help with food preparation
  • Serving foods and beverages
  • Assisted in stocking inventory and restocking of supplies

Customer Service Representative

TRG Customer Solutions
Charleston, WV
06.2010 - 07.2010
  • Assisted customers with complaints and questions by providing accurate information in a professional and courteous manner
  • Increased sales and customer loyalty by helping customers understand the product and answering questions addressing their concerns

Education

General Education Diploma -

01.2008

Skills

  • Data Entry
  • Account updating
  • Call Management
  • Information Security
  • Appointment Scheduling
  • Complaint resolution

References

  • Lisa Sherrod, Piercing Pagoda, Family Friend, 304-380-6292
  • Tim DiPiero, DiPiero, Simmons, McGinley and Bastress PLLC, 304-546-4292
  • Patty Hern, GCS Services, 304-767-9664

Timeline

Customer Service Representative for HR Helpdesk

GCS Services
10.2021 - 02.2022

Tree Trimmer

Asplundh
03.2019 - 06.2019

Flagger

Area Wide Protective
01.2019 - 03.2019

Supervisor

Toys R Us
02.2016 - 01.2018

Landscaper

MLC Lawn-care
08.2013 - 10.2021

Food Service Worker

State of WV
03.2011 - 06.2013

Customer Service Representative

TRG Customer Solutions
06.2010 - 07.2010

General Education Diploma -

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