Growth-oriented leader with expertise in team building, operational enhancements, and achieving measurable outcomes. Specializes in process refinement and efficiency improvements to align teams with common objectives, driving performance and sustainable success. Experienced in brand management, business development, and operations, leveraging data-driven strategies and Six Sigma methodologies to foster profit growth and service excellence.
Holiday Inn Minot Riverside Hotel | Minot, ND | 06/2015 to 02/2016
Sheraton St. Paul Woodbury Hotel | Woodbury, MN | 08/2014 to 10/2014
Sheraton BWI Airport Hotel | Baltimore, MD | 01/2014 to 08/2014
Radisson Duluth Harbor-view Hotel | Duluth, MN | 10/2011 to 12/2012
Sheraton Indianapolis City Centre Hotel | Indianapolis, IN | 08/2009 to 05/2010
Westin City Centre Hotel | Dallas, TX | 10/2007 to 08/2009
Omni Fort Worth Hotel | Fort Worth, TX | 01/2007 to 09/2007
Executive Housekeeper | 07/2002 to 10/2004
Front Office Manager | 07/2002 to 07/2001
Guest Services Manager | 07/2000 to 07/2001
Six Sigma Green Belt Certification - Starwood Hotels & Resorts
Service Essentials Certified Trainer - Hyatt Hotels & Resorts