BRIAN CONCHAS
Sun Valley,CA
Summary
Experienced, energetic leader skilled in empowering teams, driving operational excellence, and making strategic decisions. Proven track record of managing and coaching teams to exceed goals, streamline processes, and foster a collaborative, results-driven environment.
Overview
7
7
years of professional experience
Work History
Lead
Apple Inc.
Glendale, CA
03.2023 - Current
- Effectively solved problems and made key decisions using analytics, experience, and judgment
- Collaborated with Experts and Pros to drive and maintain a 66% quarterly average for AppleCare+
- Collaborated with leaders to develop a game plan for coaching an average of 10 team members daily
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Designed strategic plans for customer journeys and supported projects
- Evaluated employee skills and knowledge regularly, training and mentoring individuals.
Retail Systems Quality Assurance - User Acceptance Tester
Apple Inc.
Sunnyvale, CA
03.2024 - 06.2024
- Led global user acceptance testing initiatives across APAC and EMEIA, incorporating diverse user feedback to reduce product defects by 30% and enhance user satisfaction
- Advocated for and implemented UX best practices within the QA process, resulting in a 20% productivity increase and significantly improved product usability
- Utilized usability and A/B testing to pinpoint and address critical UI challenges, ensuring products met user expectations and drove a 15% increase in overall satisfaction.
Pro
Apple Inc.
Glendale, CA
07.2017 - 03.2023
- Presented elegant solutions that simplify complex scenarios
- Provided exceptional customer service to all customers while following best practices
- Promoted Apple products and services, helping customers discover their passions and differentiating Apple from competitors
- Offered authoritative recommendations of Apple's products that build loyalty and improve the customer experience.
Education
Project Management: The Basics for Success
Skills
- Bilingual
- Customer service
- Wireless retail
- Leadership skills
- Flexible
- Accurate order taking
- Motivated
- Self-starter
- System Testing
- Regression Testing
- Functional Testing
- Test automation tools
- Collaborative Team Player
- Results and Deadline-Driven
Timeline
Retail Systems Quality Assurance - User Acceptance Tester
Apple Inc.
03.2024 - 06.2024
Lead
Apple Inc.
03.2023 - Current
Pro
Apple Inc.
07.2017 - 03.2023
Project Management: The Basics for Success
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