Summary
Overview
Work History
Education
Skills
Timeline
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Brian Conger

WILLISTON

Summary


Professional with strong expertise in processing returns and ensuring accuracy in inventory management. Equipped with skills in data entry, problem-solving, and customer service, delivering reliable and timely results. Focused on team collaboration and adapting to changing needs, known for maintaining high standards and achieving results efficiently.

Overview

35
35
years of professional experience

Work History

Returns Processor

Gardners Supply Co
05.1997 - 08.2025
  • Processed incoming returns by inspecting items for damage and verifying compliance with return policies.
  • Maintained organized inventory records to streamline return processing and facilitate efficient tracking.
  • Collaborated with team members to identify trends in return reasons, enhancing overall customer satisfaction efforts.
  • Utilized warehouse management systems to log and track returned merchandise accurately.
  • Assisted in packaging and restocking items for resale, ensuring quality standards were met.
  • Adapted quickly to changing workflows and priorities in a fast-paced return environment.
  • Worked as needed in other departments. Fulfillment, product assembly and refurbishment.
  • Unloaded, inspected, and stored damaged and returned products.
  • Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
  • Trained new hires on return processing procedures, fostering a supportive learning environment that ensured consistent performance standards across the team.
  • Increased productivity through streamlined processes and system efficiency.
  • Streamlined returns process for quicker resolution, implementing a systematic approach to handling returned items.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Operated electric pallet jack lift.
  • Evaluated product condition upon return, determining eligibility for refund, exchange, or repair according to company policies.
  • Maintained detailed records of all return transactions, facilitating accurate tracking and analysis for management review.

Delivery Driver

Burlington Drug Co.
04.1990 - 02.1997
  • Delivered products efficiently while adhering to safety protocols and traffic regulations.
  • Maintained vehicle cleanliness and performed routine inspections to ensure reliability.
  • Managed customer interactions professionally, addressing inquiries and resolving issues promptly.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Filled out load paperwork and DOT-mandated log books.

Education

High School Diploma -

Milton Jr. Sr. High School
Milton, VT
06-1978

Skills

  • Workplace safety
  • Shipping and receiving
  • Efficient organization
  • Warehouse operations

Timeline

Returns Processor

Gardners Supply Co
05.1997 - 08.2025

Delivery Driver

Burlington Drug Co.
04.1990 - 02.1997

High School Diploma -

Milton Jr. Sr. High School

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