Brian Conley

• Processed referral requests from doctors and other health care professionals.
• Responded to patient inquiries to offer timely updates regarding referral status.
• Monitored referrals to foster timely completion.
• Maintained accurate records on in-progress and completed referrals.
• Accessed and reviewed patient records to verify necessary documentation is present and available for the provider prior to scheduling.
• Initiates required referral documentation in the EMR from all referral sources and assigns to the appropriate next person in the referral management process.
• Scheduled new patient appointments according to department protocol and provider preferences.
• Verify insurance information is correct and update anything that is not.
• Maintain standards of excellence verbally and in written form with patients and providers both internally and externally.
• Enhanced patient satisfaction with timely coordination of referrals and appointments.

• Guide patients in use of kiosk, assisting, when necessary, through the process.
• Check-in patients using HIPAA set standards, confirming information, updating when appropriate, which may include patient information and insurance.
• Collect copayments or bill appropriately.
• Educate patients on financial responsibility providing contact information if financial assistance is needed.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• Set-up use of Cyracom to assist non-native English speakers, or those not comfortable with their grasp of the English language, from their time of arrival to when they leave.
• Assist with administrative duties in the office including, but not limited to, scanning, and faxing of medical records using RightFax.
• Confirm/verify insurance benefits with appropriate carrier via online verification systems, telephone inquiries, and/or directly contacting the patient.
• Update patient information in Epic as needed.
• Use of OpenScape to answer incoming calls/make outgoing calls which may include scheduling, cancelling, rescheduling, and/or routing to clinical staff.
• Create notes in Epic on every call received or made which may include routing to clinical staff and/or physicians.
• Schedule follow-up appointments within the practice at checkout.
• Print After Visit Summaries for patients highlighting any pertinent information pertaining to current/future visit(s), if applicable.
• Close cash drawer at end-of-day and deposit according to practice-set standards.
• Help with Work Queues to schedule referred patients for appointments according to department standards for multiple doctors at different practices consisting of Sports Medicine, Spine Care, and Concussion.
• Use of RightFax to view incoming faxes, distributing accordingly, and for sending records to other medical offices.
• Transcribe orders from faxes received creating new referrals for Work Queues.
• Work Claim Edits by collecting missing information and correcting any inaccuracies to close them and obtain payment for the practices.

● Verified and assessed clothing for quality and condition.

● Styled and photographed clothes and accessories according to company standards.

● Utilized touchscreen computing system with digital camera to take professional-level photos.

● Verified accuracy of incoming and outgoing shipments.

● Systematically picked, packed, and labeled merchandise for shipment.

● Utilized hand-held devices and computers to track inventory levels and monitor safety.

● Processed orders with accuracy and efficiency, including selection, packing and shipment.

● Monitored alerts to ensure timely completion of orders.

● Identified and procured unavailable merchandise to maximize order fulfillment.

● Accelerated aged orders to optimize delivery timelines.

● Delivered a superior customer experience by making customer satisfaction a priority.

● Proficient in a range of systems, including MyShip, handheld devices, POS and MPOS.

● Delivered superior customer service to drive sales and customer satisfaction.

● Assisted customers in locating merchandise and made product recommendations.

● Processed payments, returns, and exchanges to ensure customer satisfaction.

● Supported loss prevention by monitoring shopper behavior and maintaining accurate cash drawers.

● Responded to customer inquiries via telephone, providing accurate information and promptly resolving issues.

● Verified customer data and protected sensitive patient information in accordance with established procedures.

● Accessed reference materials to provide responses to inquiries, including questions related to insurance, billing, claims, and eligibility.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

● Provided personalized product recommendations to customers.

● Assisted with website navigation and order placement.

● Responded to customer inquiries, complaints, returns, and exchanges via phone, mail, chat, and email.

● Processed orders and fulfilled customer requests to ensure satisfaction.