Brian Connolly
Lakeland,FL
Summary
To obtain a position in which my creativity can be challenged by designing superior interior packaging and displays.
Overview
28
28
years of professional experience
Work History
Sales Associate
The Home Depot Inc
02.2019 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
Design Manager
MaxPak
05.2015 - 09.2017
- Coordinated daily workings of Design Department
- Developed interior packaging projects from customer brief to manufacturing specs through extensive interaction with customers and sales force
- Provided detailed assembly instructions for manufacturing facilities
- Maintained and ordered materials from vendors for the design department
- Coordinated with and provided graphic designers with electronic files for placement of artwork.
Lead Structural Designer
US Display Group
06.2012 - 02.2015
- Designed high-end point of purchase displays using a variety of materials
- Maintained and ordered materials from vendors for the design department
- Developed display projects from customer brief to manufacturing specs through interaction with graphic designers and sales force
- Coordinated with and provided graphic designers with electronic files and/or vinyl for placement of artwork
- Coordinated daily workings of Design Department.
Senior Structural Designer
Smurfit Stone Container Corporation
10.2005 - 04.2011
- Designed high-end point of purchase displays using a variety of materials
- Developed display projects from customer brief to manufacturing specs through interaction with graphic designers and sales force
- Maintained and ordered materials from vendors for the design department
- Provided detailed assembly instructions for manufacturing facilities
- Primary Customers: Unilever; Johnson & Johnson.
Display Designer/Interior Packaging Engineer
Markson Rosenthal and Company
06.2001 - 08.2005
- Coordinated with and provided instruction of PTO facilities through on-site visits and videos
- Coordinated with and provided graphic designers with electronic files and/or vinyl for placement of artwork
- Operated and maintained certified ship test lab
- Coordinated daily workings of Design Department
- Produced instructional videos for manufacturing facilities
- Primary Customers: Gillette; Proctor & Gamble.
Display/Interior Packaging Designer
Abbot-Action
09.1996 - 05.2001
- Extensive work on advertising pieces and high-end value-added packages
- Coordinated daily workings of Design Department
- Operated and maintained Datatech cutting table
- Coordinated with and provided graphic designers with electronic files and/or vinyl for placement of artwork
- Coordinated with Die Shop to ensure efficiency of product manufacturing.
Education
Diploma -
Braintree High School
Braintree, MA05.1978
Skills
- Artios packaging software
- Score packaging software
- Adobe Illustrator
- Filemaker Pro
- Photoshop software
- Proficiency in Display and Interior Packaging and Die Cutting
- Extensive Customer Relations
Accomplishments
- US PATENT #6059103 RETAIL PACKAGING FOR MUSICAL INSTRUMENT
- US PATENT #6189690 RETAIL PACKAGING FOR SPINNING MUSICAL INSTRUMENT
Background
1982-1983 Blue Hills Regional Technical Institute, 05/01/2015, 09/01/2017, MaxPak, Lakeland, FL, Design Manager, Coordinated daily workings of Design Department, Develop interior packaging projects from customer brief to manufacturing specs through extensive interaction with customers and sales force, Provide detailed assembly instructions for manufacturing facilities, Maintain and order materials from vendors for the design department, Coordinated with and provided graphic designers with electronic files for placement of art work, 06/01/2012, 02/01/2015, US Display Group, Secaucus, NJ, Lead Structural Designer, Design high end point of purchase displays using a variety of materials, Maintain and order materials from vendors for the design department, Develop display projects from customer brief to manufacturing specs through interaction with graphic designers and sales force, Coordinated with and provided graphic designers with electronic files and/or vinyl for placement of art work, Coordinated daily workings of Design Department, 10/01/2005, 04/01/2011, Smurfit Stone Container Corporation, Fairview, NJ, Senior Structural Designer, Design high end point of purchase displays using a variety of materials, Develop display projects from customer brief to manufacturing specs through interaction with graphic designers and sales force, Maintain and order materials from vendors for the design department, Provide detailed assembly instructions for manufacturing facilities, Primary Customers: Unilever; Johnson & Johnson, 06/01/2001, 08/01/2005, Markson Rosenthal and Company, Maynard, MA, Display Designer/Interior Packaging Engineer, Coordinated with and provided instruction of PTO facilities through on site visits and videos, Coordinated with and provided graphic designers with electronic files and/or vinyl for placement of art work, Operated and maintained certified ship test lab, Coordinated daily workings of Design Department, Produced instructional videos for manufacturing facilities, Primary Customers: Gillette; Proctor & Gamble, 09/01/1996, 05/01/2001, Abbot-Action, Canton, MA, Display/Interior Packaging Designer, Extensive work on advertising pieces and high end value added packages, Coordinated daily workings of Design Department, Operated and maintained Datatech cutting table, Coordinated with and provided graphic designers with electronic files and/or vinyl for placement of art work, Coordinated with Die Shop to ensure efficiency of product manufacturing
Timeline
Sales Associate
The Home Depot Inc
02.2019 - 06.2024
Design Manager
MaxPak
05.2015 - 09.2017
Lead Structural Designer
US Display Group
06.2012 - 02.2015
Senior Structural Designer
Smurfit Stone Container Corporation
10.2005 - 04.2011
Display Designer/Interior Packaging Engineer
Markson Rosenthal and Company
06.2001 - 08.2005
Display/Interior Packaging Designer
Abbot-Action
09.1996 - 05.2001
Diploma -
Braintree High School
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