BRIAN CONTRERAS

• Managed a team of security personnel, providing guidance, training, and real-time direction during high-stress situations to ensure a safe and secure casino environment.

• Maintained strong communication with law enforcement regarding suspects, providing detailed reports and assisting in investigations of criminal activity.

• Coordinated closely with the casino surveillance team to monitor potential persons of interest, previous trespassers, and other security concerns, ensuring proactive security measures.

• Responded to and effectively de-escalated situations involving irate patrons and guests, using conflict resolution techniques to maintain a positive atmosphere and minimize disruptions.

• Provided exceptional customer service, addressing guest concerns and ensuring that security operations contributed to a safe and enjoyable environment for all patrons.

• Made rapid, informed decisions in fast-paced environments, balancing guest safety, security priorities, and casino policies in high-pressure situations.

• Directed and supported security personnel in handling emergencies, incidents, and escalated guest interactions, ensuring the appropriate response to security threats and maintaining control of sensitive situations.

• Assisted in the review and enforcement of casino trespass policies, coordinating with surveillance to monitor prior offenders and ensuring compliance with security protocols.

• Liaised between the security team and casino management, delivering clear and timely updates on security matters and potential risks.

• Developed and implemented strategies to optimize team performance, including staff scheduling, training programs, and operational improvements.

• Calculated premiums and established payment methods.
• Processed changes in insurance policies and periodically reassessed client needs.
• Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
• Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
• Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
• Assisted members to enhance current plans with supplemental benefits to boost sales.
• Developed base for long-term sources of client prospects with referrals, occupational and special interest groups.
• Explained coverage options to potential policyholders, answering questions or concerns.
• Monitored clients' insurance coverages to ensure changing needs were met.
• Developed appropriate quotes based on risk information.
• Sought out new clients and developed clientele by networking to find new customers.
• Counseled prospects and policyholders on coverage, limits and regulations.
• Achieved repeat business and referrals through personalized services.

• Directed and coordinated security personnel during emergency situations, ensuring prompt response and effective communication with on-site teams and local authorities.

• Monitored real-time surveillance footage through advanced CCTV systems, quickly identifying potential threats and suspicious activity across multiple locations.

• Reviewed and analyzed recorded CCTV footage to assist in investigations, identifying key incidents and providing detailed reports for security management.

• Relayed critical information to ground security teams during emergency events, including fire alarms, medical emergencies, and incidents of theft or violence.

• Coordinated evacuation procedures and ensured the timely deployment of security personnel during high-risk situations, minimizing potential harm to patrons and staff.

• Maintained direct communication with local law enforcement and emergency services, ensuring a coordinated and efficient response to escalated security threats.

• Conducted regular system checks on surveillance equipment and ensured proper functionality of all CCTV systems, reporting any malfunctions or required maintenance.

• Logged all incidents, emergency responses, and security breaches in the control room database, ensuring accurate documentation for future review and legal purposes.

• Provided live surveillance coverage and real-time updates to field security teams, enhancing situational awareness and response efficiency.

• Monitored and documented security team member's punctuality and attendance
• Scheduled and supervised team of qualified and effective security officers
• Interacted with clients to resolve complaints and respond to requests
• Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions
• Reported daily activity, incidents and irregularities, including equipment and property damage, theft and presence of unauthorized persons
• Maintained team compliance with professionalism guidelines and security team standards
• Performed bi-weekly payroll, set schedules and dealt with rule infractions
• Enforced company policies and procedures to strengthen operational standards across department
• Managed security staff schedules for all shifts, minimizing overtime costs.

• Demonstrated public safety dedication through thorough patrolling of community events
• Oversaw highly effective security team and managed scheduling and resource allocation
• Managed security staff schedules for all shifts, minimizing overtime costs
• Supervised property entrances and exits and monitored employee safety
• Provided security team leadership and contributed to on-call duties
• Complied with company policies, objectives and communication goals
• Identified and corrected performance and personnel issues to reduce impact to business operations
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives
• Provided ongoing training to address staff needs
• Conducted employee evaluations and reviews
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

• Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage
• Circulated among patrons and customers to keep abreast of emergent security situations
• Worked with local and federal law enforcement agents to apprehend suspicious individuals
• Guarded restricted areas to prevent unauthorized entry
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
• Investigated alarms and disturbances to maintain safety
• Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement
• Immediately reported safety hazards for remediation response
• Enforced security regulations and escorted non-compliant individuals to private areas for processing
• Triaged problems quickly and provided precise and clear information while working under minimum supervision
• Documented all security-related situations and submitted in-depth reports to superiors
• Warned persons of rule infractions or violations and evicted violators from premises
• Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds
• Responded to and thoroughly investigated all reported incidents to protect company assets
• Collaborated with local law enforcement agencies to support criminal investigations.

• Inspected, maintained, and repaired aircraft mechanical and electrical armament/ordnance systems
• Serviced aircraft guns and accessories
• Stowed, assembled and loaded aviation ammunition including aerial mines, torpedoes, missiles and rockets
• Serviced bomb, missile and rocket releasing and launching devices
• Loaded supplementary munitions
• Assembled, tested, and maintained air-launched guided missiles
• Supervised operation of aviation ordnance shops, armories and stowage facilities
• Packaged and Shipped aviation ammunition, as well as various small arm ammunition and explosives
• Assembled and loaded aerial mines to missiles and rockets using extreme caution and precision
• Worked effectively with fellow team members in fast-paced, dangerous and intense environments
• Maintained airborne weapons, aircraft guns, and targets and operated magazine sprinkler systems
• Serviced bombs, missiles and rockets and launched test devices.