Brian Cook
City Of Los Angeles,CA
Summary
Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity. Meticulous Job title with Number years of experience in Type data entry. Expert in streamlining data entry procedures and implementing Software use for modernized offices. Skilled at entering and organizing mass amounts of data quickly and accurately. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Senior Data Technician
Computer Sciences Corporation System Science Divis
- Updated and maintained customer information, documents and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Utilized techniques for increasing data entry speed.
- Scanned documents and saved in database to keep records of essential organizational information.
- Preserved customer confidence and protected operations by keeping information confidential.
- Coded and processed applications into required electronic formats.
- Managed and organized documents for data entry tasks.
- Evaluated source documents to locate needed information.
- Assisted with developing data entry processes.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Conducted audits of existing data entry processes.
- Followed data entry protocols, rules and regulations.
- Built and maintained tracking databases for variety of measuring aspects.
- Compared transcribed data with source document to detect and correct errors.
- Used computer software to store and retrieve data.
- Developed and implemented data entry operations.
- Analyzed current data records to provide detailed reports.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Checked for accuracy by verifying data and records.
- Created spreadsheets for more efficient recordkeeping.
Promotional Representative
Self-employeed
09.1992 - Current
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Provided exceptional customer service to drive satisfaction.
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Created and coordinated seminars, community activities and provider activities to identify and generate valid leads.
- Identified potential marketing opportunities to increase brand awareness.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Increased sales by effectively communicating product benefits.
- Addressed prospects' concerns and utilized persuasive techniques to turn guests into paying, satisfied customers.
- Collected and managed all generated leads from promoters assigned to team on daily basis.
- Developed creative displays and signage to draw customers to products.
- Maintained clean, organized and professional work environment.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Collaborated with media representatives to optimize coverage of special events.
- Directed copy preparation, proof evaluation and layout enhancement for advertising materials.
- Collaborated with marketing team to create and implement promotional campaigns.
- Engaged customers to communicate key product features.
- Motivated team members to meet and exceed sales targets.
- Developed lists of prospective clients from sources such as newspaper items, company records and local merchants.
- Assisted customers with product selection based on individual needs and preferences.
- Researched and identified new business opportunities.
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Maintained knowledge of current promotions and product features.
- Established and maintained positive relationships with customers.
- Maintained accurate records of promotional events and customer interactions.
- Greeted customers warmly and pleasantly answered inquiries.
Computer Technician
Executive Office Of The Mayor, Washington, DC
01.1986 - 06.1989
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Updated and replaced outdated drivers and software for computers and office machines.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Explained diagnostic findings to customers and outlined repair or service options.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Inspected and tested faulty circuit boards and microprocessors.
- Assisted customers with technical support inquiries.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Documented changes and actions in computer-based tracking system.
- Linked computers to network and peripheral equipment.
- Evaluated systems according to predetermined checklist and noted issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Trained customer employees and managers on machine use and maintenance.
- Recommended new and replacement hardware and software purchases.
- Facilitated maintenance team training procedures to align with company standards.
- Demonstrated increased knowledge of company products and equipment.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Efficiently troubleshot and repaired Type equipment to cut company costs and maximize productivity.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Generated reports for customer service issues and repair records.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Performed maintenance duties and safely handled chemicals and solutions.
- Developed detailed maintenance schedules for Type equipment to maximize equipment lifetimes.
- Serviced Type equipment for expedient repair and minimal downtime.
- Recovered critical information from data back ups to restore functionality.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Implemented internal quality standards to secure electronic records integrity.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Streamlined Type repair processes to minimize day-to-day downtime and increase overall productivity.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Set up and maintained user accounts and client access.
Regional Payroll Is Specialist
Federal Office Of Personnel MGMT.
01.1980 - 05.1983
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Assisted management in developing and tracking payroll budgets.
- Developed and implemented payroll procedures to streamline workflow.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Coordinated resolution of payroll discrepancies.
- Processed timecards and payroll data for team of employees.
- Assisted with recruitment and onboarding of new employees.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Managed payroll data entry and processing for Number employees to comply with predetermined company guidelines.
- Resolved payroll discrepancies quickly and successfully.
- Generated reports to track employee time and attendance.
- Maintained confidentiality of employee records and payroll information.
- Tracked employee vacation, sick and personal time.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Provided customer service to employees regarding payroll inquiries and issues.
- Completed payroll accurately and timely to meet employee expectations.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Updated employee files with new details such as changes in address or salary levels.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Created new hire and termination documents for payroll.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Maintained strict confidentiality of all payroll information and records.
- Developed and implemented new payroll policies and procedures according to changing laws and regulations.
- Audited timesheets and payroll records for accuracy.
- Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
- Reviewed time records for Number employees to verify accuracy of information.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Managed and updated employee benefits information.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Education
Associate In Electronics Engineering Technology - Digital Electronics Engineering
Valley College - Los Angeles CA
Martinsburg, WV09.2011
BS Accounting/ Mass Communications
University of The District of Columbia
Washington, DC08.1979
Skills
- Clinical Reporting
- Email Communication
Certification
- Computer Technology Training - Timeframe
Timeline
Promotional Representative
Self-employeed
09.1992 - Current
Computer Technician
Executive Office Of The Mayor, Washington, DC
01.1986 - 06.1989
Regional Payroll Is Specialist
Federal Office Of Personnel MGMT.
01.1980 - 05.1983
Senior Data Technician
Computer Sciences Corporation System Science Divis
Associate In Electronics Engineering Technology - Digital Electronics Engineering
Valley College - Los Angeles CA
BS Accounting/ Mass Communications
University of The District of Columbia
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