Summary
Overview
Work History
Education
Skills
Professional References
Interests
Timeline
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Brian Cook

Owasso,OK

Summary

Experienced operations leader with a proven track record of optimizing processes and achieving impactful results. Demonstrated ability to lead teams, implement strategic initiatives, and adapt seamlessly to changing environments. Proficient in project management, process improvement, and resource allocation. Recognized for fostering effective collaboration and consistently delivering dependable outcomes.

Overview

18
18
years of professional experience

Work History

Director of Operations/COO

Mercy Regional
05.2008 - Current


  • The communication center is staffed with one to three dispatchers at a time and receives emergency and non-emergency calls for ambulance service and emergency calls for three area fire departments
  • Streamlined operational processes by identifying bottlenecks and implementing best practices.
  • Mentored and coached team members for enhanced skills and increased engagement.
  • Evaluated financial performance metrics to inform operational adjustments and improvements.
  • Provided direction and support to teams for aligning individual goals with organizational objectives.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Daily operations consist of twenty two ambulances in Owasso, Broken Arrow, Glenpool, Sand Springs, Pawnee County, Craig County and Delaware County in Oklahoma and an emergency communication center staffed with two to four dispatchers at a time.

Dispatcher-Communication Manager

Mercy Regional
06.2007 - 05.2008
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Directed dispatching, routing, and tracking of 15 ambulances.
  • Communicated with EMTs and Paramedics to coordinate timely responses to emergencies.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, EMTs and Paramedics to encourage professional relationships and promote respect.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Improved dispatch system efficiency with implementation of new software.

Education

High School -

Mannford High School
Mannford, OK
01.1995

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning and execution
  • Revenue growth
  • Business management
  • Process improvements
  • Team leadership
  • Employee relations
  • Customer relations
  • Business Development
  • Government & community relations

Professional References

Available upon request

Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Team Sports
  • Traveling
  • Fishing

Timeline

Director of Operations/COO

Mercy Regional
05.2008 - Current

Dispatcher-Communication Manager

Mercy Regional
06.2007 - 05.2008

High School -

Mannford High School

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