Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Brian Cooke

Tulsa,OK

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Premier Account Manager

AT&T Mobility
Tulsa, OK
03.2022 - 10.2023
  • Resolved customer complaints regarding sales and service.
  • Established long-term relationships with clients based on trust, reliability, and quality service.
  • Reviewed sales reports on a weekly basis to track performance against targets.
  • Developed strong knowledge of industry trends and competitor offerings to maintain competitive edge.
  • Analyzed customer data using various software tools to identify opportunities for improvement.
  • Ensured accuracy of all client data by regularly auditing existing records and updating accordingly.

Delivery Driver

FedEx
Tulsa, OK
04.2020 - 12.2021
  • Checked tires for proper inflation before leaving on each route.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Assisted warehouse personnel in packing orders when necessary.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Utilized street maps to plan and determine most efficient routes.

Inside Sales Representative

Alert 360
Tulsa, OK
08.2018 - 11.2019
  • Conducted cold calls to generate new business leads.
  • Provided customers with product information, pricing and availability.
  • Researched customer needs and preferences to identify opportunities for new business.
  • Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
  • Followed up on pending orders and inquiries in a timely manner.

Retention Specialist

DISH Network
Tulsa, OK
12.2017 - 08.2018
  • Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
  • Analyzed customer data to identify trends that could be used to reduce churn rate.
  • Resolved escalated issues from customers in a timely manner.
  • Collaborated with other departments to develop promotional campaigns aimed at increasing retention rates.
  • Researched competitive offerings and identified opportunities for improving our product offering.
  • Explained new products and services to customers.
  • Performed customer negotiations to reach fair conclusion for both business and customer.

Sales Associate

Metro by T-Mobile
Tulsa, OK
04.2016 - 11.2017
  • Greeted customers upon entering the store and provided assistance.
  • Provided product information and answered customer questions.
  • Promoted special offers and discounts to encourage additional purchases.
  • Assisted customers with finding the right product for their needs.
  • Offered suggestions for additional items that may be of interest to customers.
  • Stocked shelves with merchandise according to company standards.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.

Unarmed Security Guard

Harmon Security LLC
Tulsa, OK
12.2014 - 03.2016
  • Confirmed visitor identification prior to granting entry into the building.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Operated communication systems between officers stationed throughout the facility.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.

Cashier

Maverik Fuel Station
Hurricane, UT
10.2013 - 10.2014
  • Greeted customers and answered any questions they had about the store's products and services.
  • Ensured compliance with all safety regulations within the store environment.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Followed company security procedures for handling large sums of money.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Sales Associate

Macy's
Tulsa, OK
12.2012 - 09.2013
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Processed transactions using a point-of-sale system.
  • Assisted customers with product selection, sizing and styling.
  • Organized stockroom shelves according to size, color or style.
  • Provided accurate information about products, prices and services.
  • Upsold additional items based on customer interests and needs.

Sales Associate

Walmart
Tulsa, OK
06.2006 - 11.2012
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed transactions using a point-of-sale system.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Assisted customers with product selection, sizing and styling.
  • Attended weekly team meetings to review performance goals and objectives.

Education

High School Diploma -

East Central High School
Tulsa, OK

Skills

  • Account Management
  • Order Fulfillment
  • Member support
  • Data Entry
  • Typing proficiency
  • Problem-solving abilities
  • 10-Key
  • In-store support
  • Interior and exterior displays
  • Stock control
  • Visual Merchandising
  • Loading and unloading
  • Customer Service

Accomplishments

  • Certificate of Achievement for handling difficult customers with Alert 360.
  • Anniversary Award for dedicated service with Alert 360.
  • Certificate of Achievement for successfully completing retention training at DISH.
  • Certificate of Achievement in recognition of outstanding accomplishments and contributions for Family & Children's Services.
  • Certificate of Achievement in recognition of valuable contributions to CAP.

Certification

Certificate of Achievement in recognition of perfect attendance for the 4th quarter of 2018 with Alert 360.

Timeline

Premier Account Manager

AT&T Mobility
03.2022 - 10.2023

Delivery Driver

FedEx
04.2020 - 12.2021

Inside Sales Representative

Alert 360
08.2018 - 11.2019

Retention Specialist

DISH Network
12.2017 - 08.2018

Sales Associate

Metro by T-Mobile
04.2016 - 11.2017

Unarmed Security Guard

Harmon Security LLC
12.2014 - 03.2016

Cashier

Maverik Fuel Station
10.2013 - 10.2014

Sales Associate

Macy's
12.2012 - 09.2013

Sales Associate

Walmart
06.2006 - 11.2012

High School Diploma -

East Central High School

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Brian Cooke