Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Brian Cooke

Tulsa

Summary

Professional with experience in providing high-level support and solutions. Skilled in troubleshooting, customer service, and technical assistance. Strong focus on team collaboration and achieving results. Reliable and adaptable, equipped to handle changing needs and deliver consistent outcomes. Proficient in communication, problem-solving, and managing client relationships.

Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.

Overview

19
19
years of professional experience

Work History

Store Clerk

QuikTrip
04.2025 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.

Premier Support Specialist

AT&T Mobility
03.2022 - 10.2023
  • Adhered to appropriate legal scripting when required.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Analyzed customer behavior and data to identify trends and develop customer retention strategies.

Delivery Driver

FedEx:Ground
03.2020 - 12.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Inside Sales Representative

Alert 360
08.2018 - 11.2019
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Used CRM software to maintain detailed contact logs and account records.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Set up new accounts, established customer credit and set up payment methods.

Retention Specialist

DISH Network
11.2017 - 08.2018
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Sales Associate

Metro by T-mobile
04.2016 - 11.2017
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Unarmed Security Guard

Harmon Security LLC
12.2014 - 03.2016
  • Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Patrolled commercial property and associated parking garage.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Conducted safety checks, inventory checks and security assessments to apply protective measures.
  • Patrolled parking lots and garages to determine security of vehicles and property.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

Cashier

Maverik Fuel Station
10.2013 - 10.2014
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Performed cash, card, and check transactions to complete customer purchases.

Retail Sales Associate

Walmart
07.2006 - 12.2012
  • Greeted customers and helped with product questions, selections, and purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

East Central High School
Tulsa, OK

Professional Barber -

Tulsa Tech
Tulsa, OK

Skills

  • Call center customer service
  • Cold calling expertise
  • Persuasive negotiator
  • Salesforce CRM
  • Telephone sales
  • Stock replenishment
  • Delivery logging
  • Package scanning
  • Commercial driving

Personal Information

Timeline

Store Clerk

QuikTrip
04.2025 - Current

Premier Support Specialist

AT&T Mobility
03.2022 - 10.2023

Delivery Driver

FedEx:Ground
03.2020 - 12.2021

Inside Sales Representative

Alert 360
08.2018 - 11.2019

Retention Specialist

DISH Network
11.2017 - 08.2018

Sales Associate

Metro by T-mobile
04.2016 - 11.2017

Unarmed Security Guard

Harmon Security LLC
12.2014 - 03.2016

Cashier

Maverik Fuel Station
10.2013 - 10.2014

Retail Sales Associate

Walmart
07.2006 - 12.2012

High School Diploma -

East Central High School

Professional Barber -

Tulsa Tech

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