Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BRIAN COOTE

Atlanta,GA

Summary

Knowledgeable professional who takes pride in providing excellent customer service and creating memorable dining experiences for each and every guest. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

Morton's Steakhouse
03.2021 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Bussed and reset tables to keep dining room and work areas clean.

Server/Bartender

Strip House
01.2018 - 02.2021
  • Maintained continued positive guest satisfaction through attention to detail, clear verbal communication, and conflict resolution
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Guided guests through menu while demonstrating thorough knowledge of food, beverages, and ingredients
  • Trained new front of house staff members.
  • Cultivated warm relationships with regular customers.
  • Top salesman of restaurant membership club promotion


Lead Server

The Capital Grille
01.2014 - 01.2018
  • Established personal guest relationships to aid in guest satisfaction and brand growth.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Continually exceeding guest expectations through company core values.

Education

Bachelor of Arts Degree - Theatre And Performance, Multimedia Communications

Georgia Southern University
Statesboro, GA
2013

Skills

  • Wine Service
  • Menu Memorization
  • High-Volume Dining
  • Order Accuracy
  • Sales Expertise
  • Knowledge of various POS systems
  • Food Sales and Promotion
  • Guest Relations Management
  • Wine Pairings

Certification

Sure Sell Alcohol Server Certified - 07/08/2022

Timeline

Server

Morton's Steakhouse
03.2021 - Current

Server/Bartender

Strip House
01.2018 - 02.2021

Lead Server

The Capital Grille
01.2014 - 01.2018

Bachelor of Arts Degree - Theatre And Performance, Multimedia Communications

Georgia Southern University

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