Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Hobbies
Hobbies
Generic

Brian Correll

Salisbury,NC

Summary

Energetic Field Service Engineer with over 30 years background performing repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.

Overview

33
33
years of professional experience
1
1
Certificate

Work History

Field Engineer

Field Repair Tech
Hillman, salisbury, NC
08.2014 - 01.2020
  • Troubleshoot robotic systems, using knowledge of microprocessors, programmable controllers, electronics, circuit analysis, mechanics, sensor or feedback systems, hydraulics, or pneumatics
  • Disassemble and reassemble robots or peripheral equipment to make repairs such as replacement of defective circuit boards, sensors, controllers, encoders, and servomotors
  • Perform preventive or corrective maintenance on robotic systems or components
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
  • Assemble and modify existing pieces of equipment to meet special needs
  • Perform scheduled preventive maintenance tasks, such as checking, cleaning, or repairing equipment, to detect and prevent problems
  • Maintain inventory of spare parts
  • Test faulty equipment to diagnose malfunctions, using test equipment or software, and applying knowledge of the functional operation of electronic units and systems
  • Examine work orders and converse with equipment operators to detect equipment problems and to ascertain whether mechanical or human errors contributed to the problems.
  • Served as liaison between site engineering team and field to coordinate work in accordance with design and construction documents.
  • Identified major issues that could arise and provided solutions for these problems.
  • Determined root cause and provided corrective action to prevent future failures through investigation and analysis.
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in Computer, mechanical and electrical systems.
  • Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
  • Scheduled service calls according to customer location and urgency of need.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.

Repair

Dell Computer
greensboro, NC
02.2006 - 04.2014
  • Adjust, or replace electrical or plastic components or parts, using hand tools
  • Reassemble machines after making repairs or replacing parts
  • Travel to customers' stores or
  • Ces to service machines or to provide warranty repair service
  • Reinstall software programs or adjust settings on existing software to x machine malfunctions
  • Maintain parts inventories and order any additional parts needed for repairs
  • Test components or circuits of faulty equipment to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Maintained inventory of repair supplies and ordered parts.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.

OWNER

TekSigns
Salisbury, NC
01.2002 - 01.2012

• Troubleshoot PCs

• Pc Repair

• Lan/Wan maintenance ( tcp/ip )

• Service Of Dell, Hp , Compaq, Gateway and many others • Work with many operating systems such as: msdos , windows 3.1 , windows 95 , windows 98 , windows Xp, windows NT server and workstation ,windows 2000,windows 2008 server, windows me, linux , Unix , os2 , bsd and a few others

• Web design and creation

• Design of decals, banners, magnetics, etc using computer cad based software and pc plotter/cutter.

PC Field Tech /Setup Technician

HRBLOCK
Winston Salem, NC
01.2007 - 06.2008

Seasonal Field Tech .

Replace Defective hardware in PCs , Servers , Printers. Setup New Tax Season Software .

Reimage Systems .

Keep Infra systems online .

Hotspare systems as needed .

All IT needs in 18 offices .

Computer Repair Technician

SCS SERVICE INC
Salisbury, NC
01.2004 - 11.2005
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Updated and installed new software on desktop and laptop computers to maintain latest technology.
  • Researched and identified problems with computers and advised staff and clients on plans of action.
  • Refurbished used computers and technological equipment, saving companies money.
  • Installed and maintained remote work systems to facilitate virtual employee access to technology for continued operation.
  • Wrote reports on computer statuses and maintenance jobs.
  • Supplied end-user assistance for Computer systems via remote and on-site support.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Linked computers to network and peripheral equipment.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Backed up company data on regular basis, successfully recovering critical information after malware attacks.
  • Servicing Dell Computers as well as many others.

Network Field Tech / Computer Installer

WANG GLOBAL
Chanhassen, MN
01.1998 - 01.2003

Install NT servers, workstations, routers, jetdirects, and hubs.

Install software and configure….

Setup network

Train users and give support for new system while on site….

Troubleshoot problems and make any repairs or adjustments needed.

Service Of Dell, Hp , Compaq, Gateway and many others

  • Laid out materials and system components to prepare for installation.
  • Inspected installations to check for functionality and maintain customer satisfaction.
  • Completed troubleshooting of malfunctions and diagnosed issues.

MIS Customer Support Center

LOWES
North Wilkesboro, NC
01.2002 - 12.2002
  • Accepted tasks and documented status using ticketing system, time reports and email.
  • · 24/7 Tech Customer Support For All Of LOWES Stores NationWide. ·
  • Support Of Entire 16 Meg Token Ring Networks, Ethernet, And Fiber. ·
  • TroubleShooting And Determination Of problems Over Telephone. · Support for all telecommunications problems ( indyme , spectrilink , Toshiba ) ·
  • Manage and diagnose lookup terminals, printers, cash reg, currency counters and etc… ·
  • Troubleshooting NETWORK Conectivity ·
  • RS-6000's AND Computone IntelliServer

Education

Bachelor of Science - 4 Year Degree Microcomputers And Microprocessors

National Radio Institution
Washington DC
07.1997

Skills

  • Valid Driver's License Class A
  • Attention to Detail
  • Remote Support
  • On-Site Machine Service
  • Adjustment and Calibration
  • Troubleshooting and Diagnostics
  • Hand and Power Tool Operation
  • Technical Documentation
  • Installation and Repair
  • Computer Networking
  • Active Listening
  • Safety Compliance
  • Critical Thinking
  • Advanced Troubleshooting
  • Instrumentation Calibration
  • Machinery Installation
  • Electronic Circuits
  • Precision Instruments
  • CNC Controls
  • Electrical Systems Testing
  • Variable Frequency Drives (VFDs)
  • Electrical Wiring and Fixtures
  • CAD Drawings

Accomplishments

Have Class A CDLs , as well as Over 100 Dell Certifications .

Certification

A+ Cert

DELL Certified Systems Expert 2007 Desktops 2007­4­25

DELL Certified Systems Expert 2007 Portables 2007­4­26

DELL Certified Systems Expert Printers – 1600n 2007­4­26

DELL Certified Systems Expert Cust Experience 2.5 2007­4­26

Brainbench Master Windows 98 Power User 1995 Brainbench MS Windows Server 2003 Administration 2006-09-28

Brainbench Computer Technical Support 2006-09-28 Brainbench Master Computer Fundamentals (Win XP) 2006-09-28

OLYMPUS Digital camera Pro usage/support Training 2006-11-17

DELL Certified Systems Expert Cient DMS Softskills 2007­8­7

DELL Customer Handling Skills Certification 2/7/2009

Additional Information

I started work in my Dads Garage on 1011 south main in china grove nc at corrells garage , when i was 8 helping with automotive repair and painting . I have been involved with cars and Diagnostics every since . I did not care for it growing up , however it has taught me skills and wrapped my mind around all things mechanical and electrical where im able to quickly learn and conquer almost any task i choose . my skill sets are in the thousands .

Timeline

Field Engineer

Field Repair Tech
08.2014 - 01.2020

PC Field Tech /Setup Technician

HRBLOCK
01.2007 - 06.2008

Repair

Dell Computer
02.2006 - 04.2014

Computer Repair Technician

SCS SERVICE INC
01.2004 - 11.2005

OWNER

TekSigns
01.2002 - 01.2012

MIS Customer Support Center

LOWES
01.2002 - 12.2002

Network Field Tech / Computer Installer

WANG GLOBAL
01.1998 - 01.2003

Bachelor of Science - 4 Year Degree Microcomputers And Microprocessors

National Radio Institution

Hobbies

I like to Do electronic repair , Design Cad object in fusion , Build 3d Printers , build CNC machines , Do Automotive repair and diagnostics , Computers and networking .

Hobbies

I like to Do electronic repair , Design Cad object in fusion , Build 3d Printers , build CNC machines , Do Automotive repair and diagnostics , Computers and networking .

Brian Correll