BRIAN CORRIGAN

Service Manager

Elmhurst Toyota

Elmhurst, Illinois

10.2006 - Current

Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Motivated and supported employees to maintain low turnover.
Created employee work schedules to keep shifts properly staffed.
Pitched in to complete various duties during peak periods or employee absences.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Reviewed inventory levels and ordered supplies to keep products in stock.
Collaborated with customers to offer solutions to service needs.
Created written estimates and obtained customer consent to proceed.
Monitored employee performance through key metrics analysis.
Hired and trained service department staff to drive performance.
Adhered to customer service standards to foster satisfaction and retention.
Managed service department budget and investigated and resolved discrepancies.
Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
Guided department employees on changes from management.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Coached staff on strategies to enhance performance and improve customer relations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Coordinated work of [Number] employees by offering clear direction and motivational leadership.
Coordinated work schedules and distributed tasks to [Number] employees in [Type] department.
Oversaw workforce schedules and allocated resources in order to achieve project goals.
Identified business issues, creating customized solutions for individual problems.
Reviewed completed work to verify consistency, quality and conformance.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Reviewed monthly financial results with partners to identify opportunities to improve profitability.
Assessed current procedures and implemented improvements, boosting productivity [Number]%.
Increased team performance from [Number]% to [Number]% through [Task].
Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.