Brian Cosgrove
Glassport,PA
Summary
Looking to leverage my two decades of experience in client/customer service, account and project management, and digital marketing to lead teams, build strong client and delivery partner relationships, and drive measurable results. I aspire to carve out a niche of my own in the digital marketing space by developing innovative customized solutions for every client I work with.
Overview
32
32
years of professional experience
Work History
Affordable Net Marketing
Freelance/Self employed/Contract Work
01.2006 - Current
- Successfully manage delivery partners responsible for the SEO, PPC, social media, email, and content marketing deliverables of 10 to 12 clients of an Iowa-based agency to ensure all projects are delivered on time, on budget, and with outstanding results
- Maintain a high level of communication throughout all project phases via email, phone, Slack, Loom, and Zoom, establishing strong working relationships with clients and delivery partners
- Collaborate with clients to develop and execute effective digital marketing strategies that align with their business goals and objectives while leveraging delivery partners' expertise to drive clicks and conversions
- Continuously monitor and evaluate campaign performance, identifying opportunities for optimization and improvement, and implementing changes to drive better results
- Onboard clients in Go High Level and draft initial marketing automation SMS and email campaigns
- Write and edit online content including; blog posts, web articles, white papers/e-Guides, social media posts, landing pages, brochures and lead engagement/nurturing email drip campaigns for a diverse range of clients - writing samples can be found at http://clippings.me/brianjoncosgrove
- Create Wordpress sites, structure site navigation, edit graphics, and recommend useful Wordpress plugins
Document Review Specialist
Consilio/Special Counsel, LLC
10.2019 - 01.2022
- Review legal documents using Relativity and other e-Discovery platforms
- Demonstrate attention to detail and critical thinking skills while reviewing large documents; meeting rate of review expectations without sacrificing accuracy
- Identify personal identifiable information (PII) then create, edit, code and tag entity cards in platform per project protocol
- Assist with Quality Assurance/Control and mass data entry/normalization
Customer Service
Lockerz
01.2009 - 01.2011
- Responded to customer and technical support tickets in Zen Desk
- Provided real-time chat and social media support
- Moderated Company's social media pages (Facebook and Twitter) and online forums including reviewing and removing offensive posts and filtering content
- Troubleshot, escalated, and resolved technical and non-technical site issues
- Followed up on open tickets as needed to confirm satisfactory resolution
- Worked collaboratively with merchandise and order processing teams including coders and tech teams to facilitate best service and user experiences for members
- Assisted in composing the support team's scripted messaging
Creator/Web Content Manager
Pittsburgh Net Radio
01.2001 - 11.2008
- Wrote grant proposal resulting in funds from the Spout Fund to create Pittsburgh Net Radio
- Worked in coordination with indie and local bands, concert promoters and venues to promote emerging underground/independent music coming to local venues
- Managed content and programming at pittsburghnetradio.com and Live 365 streaming Internet radio station
- Managed all promotion and marketing efforts effectively using SEO, message boards, and email lists
- Handled media sales - sold banner ads on website and solicited project sponsorship
- Press coverage of Pittsburgh Net Radio included features in Pittsburgh City Paper, Pulp, Pittsburgh Tribune Review, Pittsburgh Dish, and Pittsburgh Post-Gazette
Customer Service/Agent Support
State Farm Insurance
01.2005 - 01.2007
- Provided clerical support for agent and sales staff
- Received inbound calls and assisted policyholders with questions regarding their auto and home insurance
- Communicated daily with State Farm underwriters and claim reps regarding policy issues and claims
- Assisted with marketing additional lines of insurance, auto refinancing, and other State Farm products with existing client base
- Maintained log of policy changes, ensuring completion, entering them into database, logging notes to reference policy changes made, and mailing hardcopies to State Farm regional centers
Client Service Rep/Account Manager
Nationwide Appraisal Service
01.2000 - 01.2002
- Effectively managed all real estate and title work for Principal Residential Mortgage - the company's largest client
- Served as liaison between borrower/client and our vendors, communicating daily with loan processors and counselors to resolve market value disputes, addendum requests, title clearance resolutions and order status inquiries
- Tracked work of various departments internally to ensure that client files were completed in a timely manner
- Assisted appraisers in correcting their work to ensure orders were completed per client, Quality Control, Fannie Mae and USPAP guidelines
- Represented the company on out of state on-site assignments, marketing appraisal and title products
Web Content Manager
Get Hip Records
01.1998 - 01.2001
- Updated website for Pittsburgh-based indie garage/punk rock label utilizing basic HTML and graphic design skills
Customer Service/Public Relations/Clerk-Typist
Allegheny County
01.1992 - 01.2000
- Composed press releases for newspapers, television, and radio proclamations that were rewarded weekly by County officials
- Transferred to the Department of Elections and assisted with absentee ballots, campaign petitions, financial expense reports, and miscellaneous duties in preparation for Election Day
- Heavy phone work, customer service, computer data entry, interaction with general public and media, filing, mass duplication chores, and messenger duties in Downtown Pittsburgh
- Seasonal aide for both 2004 and 2008 Presidential elections
Skills
- Account Management
- Project Management
- Customer/Client Service
- Digital Marketing (SEO, PPC, email marketing)
- Copywriting/Content Creation
- Sales
- AI
- Google Workspace & Microsoft Office
Timeline
Document Review Specialist
Consilio/Special Counsel, LLC
10.2019 - 01.2022
Customer Service
Lockerz
01.2009 - 01.2011
Affordable Net Marketing
Freelance/Self employed/Contract Work
01.2006 - Current
Customer Service/Agent Support
State Farm Insurance
01.2005 - 01.2007
Creator/Web Content Manager
Pittsburgh Net Radio
01.2001 - 11.2008
Client Service Rep/Account Manager
Nationwide Appraisal Service
01.2000 - 01.2002
Web Content Manager
Get Hip Records
01.1998 - 01.2001
Customer Service/Public Relations/Clerk-Typist
Allegheny County
01.1992 - 01.2000
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