Brian Cox
Markham,IL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
21
21
years of professional experience
Work History
Funeral Director's Assistant
A.R. Leakes Funeral Home
Chicago, IL
01.2018 - Current
- Answered phone calls promptly and professionally handled inquiries from callers.
- Assisted Funeral Director with pre-arrangement counseling and paperwork.
- Greeted visitors, answered questions, and provided directions as needed.
- Consulted with families of deceased to make funeral arrangements.
- Maintained records of client information, payments, and other pertinent documents.
- Verified insurance coverage for clients prior to services being rendered.
- Maintained accurate records of funerals including service details, obituaries, and payments received.
Store Manager
SHEIKE
Chicago, IL
05.2012 - 01.2018
- Established store tactics and strategies to achieve operational performance and sales goals.
- Maintained accurate records of employee performance reviews.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Front Desk Agent
Renaissance Hotel
Chicago, IL
01.2009 - 01.2012
- Assisted guests with check-in and check-out procedures as needed.
- Assisted in training new front desk clerks on proper procedures and protocols.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Served as first point of contact for emergency situations requiring evacuation or security personnel.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
Assistant Store Manager
Foot Locker
Chicago
01.2004 - 01.2009
- Managed a team of 8 sales professionals
- Recruited, interviewed and hired candidates within different store locations
- Provided Administrative and management support between 4 other store locations
- Analyzed scheduling, statistics, store sales and expected targets
- Maintained daily operations goals, and merchandise distribution.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Education
High School Diploma -
Wendell Phillips Academy High School
Chicago, IL06-2000
Bachelor of Science - Business Administration And Management
East West University
Chicago, IllinoisSkills
- Adaptable under pressure
- Flexible Work Schedule
- Conflict resolution abilities
- Effective problem solving
- Policy Enforcement
- Teamwork and Collaboration
- Attention to Detail
- Training and mentoring
- Handling Escalations
- Administrative Support
References
Available upon request
Timeline
Funeral Director's Assistant
A.R. Leakes Funeral Home
01.2018 - Current
Store Manager
SHEIKE
05.2012 - 01.2018
Front Desk Agent
Renaissance Hotel
01.2009 - 01.2012
Assistant Store Manager
Foot Locker
01.2004 - 01.2009
High School Diploma -
Wendell Phillips Academy High School
Bachelor of Science - Business Administration And Management
East West University
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