Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Brian Cox

Katy,United States

Summary

Dynamic professional with a proven track record at Snap Finance, excelling in customer relationship management and analytical thinking. Expert in enhancing team performance and streamlining operations, I foster collaboration and drive results. Adept at coaching staff and delivering personalized service, I consistently achieve high customer satisfaction and operational efficiency, all while exceeding sales objectives and targets.

Overview

11
11
years of professional experience

Work History

CSM

Snap Finance
Houston, Tx
05.2021 - Current
  • Analyzed customer feedback to identify trends and improve service quality.
  • Facilitated effective conflict resolution between customers and representatives.
  • Maintained extensive knowledge of company products to assist staff and customers accurately.
  • Delivered exceptional customer service to ensure high levels of satisfaction.
  • Demonstrated strong communication skills in resolving product and consumer complaints.
  • Established positive rapport with customers and team members, fostering a successful work environment.
  • Provided personalized service to new and long-standing customers by addressing concerns and developing solutions.
  • Served as point-of-contact for escalated issues, coordinating with internal teams for resolution.

Director of Sales Operations

RealNex
Houston , TX
06.2014 - 04.2021
  • Led sales operations strategy, enhancing team performance and productivity.
  • Streamlined reporting processes using CRM tools, ensuring data accuracy.
  • Analyzed market trends and competitive landscape to inform sales planning.
  • Coached and motivated team members to achieve revenue goals.
  • Facilitated communication between sales teams and executive leadership for alignment.
  • Managed recruitment efforts for experienced professionals to boost productivity.
  • Developed incentive programs to motivate staff towards organizational objectives.
  • Monitored daily activities of sales team, identifying improvement areas.

Education

University of Arizona
Tucson, AZ
05-2003

Skills

  • Analytical thinking
  • Product knowledge
  • Customer relationship management
  • Team leadership
  • Communication skills
  • Staff coaching and training
  • Personalized service
  • Strategic planning
  • Interpersonal communication
  • Sales expertise and proficiency
  • Multi-tasking skills
  • Cross-functional collaboration

Affiliations

  • Avid outdoorsman from hunting and fishing, to biking and rock climbing
  • Former CrossFit Coach and athlete
  • Full time father to three incredible children

Accomplishments

  • 2025 Presidents Club winner
  • Currently number 1 overall ranked CSM, and trending to over 120% to quota YTD
  • Has sat on multiple committees, from Marketing, Field Advisory Board, technology test groups, etc..

References

References available upon request.

Timeline

CSM

Snap Finance
05.2021 - Current

Director of Sales Operations

RealNex
06.2014 - 04.2021

University of Arizona

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