Brian Coyne

Owner - Technician (2019-Present): I run a small business supporting the local dental community. Primarily repair, sales & support of new and used equipment. Offer repairs to most dental equipment; this includes chairs, delivery units, lights, autoclaves, compressors, vacuums, and dental drills (electric and pneumatic). Complete approximately 400 transactions per year, a combination of repairs and equipment sales. Retain a solid, loyal customer base with multiple 5-star reviews. Customer service is key to retaining and growing your customer base. The first-time fix rate is high due to constantly managing my inventory to match the customer's needs and correct diagnosis.

Manage daily operations for the Florida North team of 14 field technicians who install, repair, and service cash automation equipment. Work closely with customers to resolve issues and sell purchase service agreements. • KPI improvements, significant reduction in overtime to 0.9% of revenue, and a 4% improvement in first-time fix, above goal at 92%. • Inventory management improvements, reduction of excess inventory, and inventory accuracy at 98.6%. • 100% on-time preventative completion for 2 years straight. Increased team morale and motivation due to spending extra time completing ride-alongs with team members. • Sell appropriate service contracts to customers.

Repair equipment for dental offices. Sell and install equipment. Cold call via phone and in person and convert leads to customers. Build relationships with Doctors and staff. Complete administration to run the business