Brian Crawford

• Answered customer inquiries in a timely and professional manner.
• Researched customer issues and provided solutions to resolve them.
• Identified root causes of customer problems, developed corrective actions, and implemented process improvements.
• Advised management team on potential risks associated with providing certain services or resolving particular issues.
• Verified work of personnel by checking receiving activities and backing up each facing difficult situations.
• Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems.
• Made decisions and resolved issues using critical thinking and analytical skills.
• Selected best and most efficient methods to complete on-time deliverables.
• Defined and determined cause of problem to identify, prioritize and select alternatives.

Clean all tools according to AWI. Load cleaned tools into assigned clean rooms using forklift, tug, or manually.Helped achieve company goals by supporting production workers. Was back-up lead twice. Respect from all co-workers.Certified OV stamped, forklift, tug pallet jack, crane, and cart licensed.

Maintained accurate stock records and schedules.Selected products for specific routes according to pick sheets.Unloaded, picked, staged and loaded products for shipping.Resolved service issues in a timely manner, including coordinating and processing returns.Received incoming shipments and reviewed contents against purchase order for accuracy.Rotated stock by code and receiving date.Worked at a rapid pace to meet tight deadlines.Removed pallets, freezer boxes and damaged products from returning trailers.Verified and recorded the count and condition of cargo received.Banded, wrapped, packaged and completed orders.Used propane forklift to load trailer at warehouse.Assembled product containers and crates.Packed containers and re-packed damaged containers.Cleared damaged items and loaded freight.

Answered customers’ questions and addressed problems.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Certified license in forklift operator and order picker.Pick and load customers orders using a reach, stand-up, or sit down forklift. Cut precise measurements per customer needs using band, table, or jig saws. Stock empty shelves. Clean up aisles and area.

Read planning.Set-up rods for production using an overhead crane.Load machines to make galvanized and reinforcement wire and an assortment of specialty wires to fit almost any need.Check finished according to blueprint.Prepare finished product for shipping.

Assemble parts such as air filters, air cleaners, hoods, sound shields according to blueprints and/or designs. Install parts using drill, grease gun, and air guns.Helped achieve company goals by supporting production workers.Inspected finished products for quality and adherence to customer specifications.

Maintain parks and city properties

Sold Kirby vacuums door to door.Excellent customer service.

Ran CNC Lathe Machine.Adjusted machine feed and speed if machine malfunctioned.Changed equipment over to new product.Set-up new products with their existing programs. Edit programs.Clean tools as needed.Check finished valves as recommended in blueprints. Check depths with various tools such as rulers and calipers.

Unloaded, picked, staged and loaded products for shipping.Transported goods from racks, shelves and vehicles.Maintained and enforced a safe and clean working environment at all times.Ran shrink-wrap machine.Scanned in finished product for shipping. Boxed finished product for shipping.

Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.Reported all incidents, accidents and medical emergencies to law enforcement.Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.Checked passes and credentials of persons seeking to enter the property.Performed thorough X-ray screenings.

Conducted price checks for cashiers and service clerks.Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.Checked out customers and bagged items quickly.Safely operated manual and electric pallet jacks.Organized and positioned product cases in produce warehouse and walk-in cooler.Praised by management for being a fast and efficient worker, requiring little supervision.Served shoppers in a prompt, courteous and friendly manner.Broke down heavy pallet loads of cases, boxes and bags.Communicated and exemplified the company’s vision and goals.