Brian Crittenden

• Built long-lasting client relationships through excellent customer service and consistent follow-ups.
• Moved into Operations Management in 2022 and successfully developed multiple accounts in Hardin County, KY. Successfully interviewed, trained, cleaned and managed the Custodial Services teams in 11 schools including all Summer Floor Project Work.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• While in Operations maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Attended industry events and conventions to explain sales opportunities.

• General meat production line packaging, sorting and stacking on pallets for shipping.
• Made certain lines were properly cleaned and machinery covered for 3rd shift sanitation workers to follow in.
• Maintained a continuous work flow regardless of whether the line was running by sweeping, cleaning and picking up scraps of waste.

• Trained and monitored sales agents receiving inbound calls for technique, compliance and close rate success.
• Increased sales revenue by developing and implementing effective sales strategies.
• Wrote and implemented successful sales scripting strategies surrounding difficult questions for agents to overcome.
• Led successful sales teams by providing motivational coaching and performance-based recognition.
• Assisted Sales Agents in closing sales by speaking directly with customers and offering additional sales incentives.

• Worked closely with organizational leadership to deliver Bibles to American Soldiers overseas. Delivered over 450k ready to eat meals to needy families throughout TN.
• Built relationships with donors, government officials and other organizations to secure funding and support for organization.
• Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
• Forge strong relationships with company sponsors, providing regular updates on organizational progress and soliciting their expertise when needed.
• Mr. Noble Caudill's Executive Assistant.

• Senior Relationship Manager/ Sales Manager of the largest depository For 5/3rd Bank of Northern KY
• Sole originator of mortgage loans for the second largest depository for 5/3rd Bank of Northern Ky
• Successfully developed the top retail/mortgage relationship in the Northern Kentucky affiliate of 5/3rd Bank
• Attained 152% of cross selling goals for branch in 2005

Managed work performed by 29 staff members

• Managed profit loss for Covington, KY Office
• Managed and implemented local marketing plan for Covington branch
• Assured work performed by staff met all federal and state requirements for mortgage industry
• Provided training for all loan officers
• Originated $110M in personal loan production in addition to above.