Summary
Overview
Work History
Education
Skills
Timeline
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Brian Crosby

Charleston,SC

Summary

Dedicated, driven and reliable hospitality professional with over 20 years experience overseeing and exceeding the customer service expectations of 4 and 5 star hotels as well as the largest arts center in the South. Highly adept at organizing and coordinating operations to ensure maximum efficiency, hiring and supervising qualified personnel to provide the highest level of customer service while managing the daily operations of multiple venues and facilities.

Overview

19
19
years of professional experience

Work History

Director of First and Last Impressions

Vendue Hotel
08.2022 - Current
  • Work closely with organizational leadership and third party contractors for uncompromising hospitality in all guest facing areas
  • Excel in articulate and engaging communication with guests, visitors, and patrons of the arts.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.

Area Manager

12 Oaks Parking
02.2020 - 08.2022
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Utilized network connections to add and open multiple accounts in Destin, FL, Atlanta, GA, and Charleston, SC.

Client Relations Manager

Little River Farms
02.2017 - 02.2020
  • Responsible for the coordination and execution of 300+ weddings, including venue representation, strategic planning with staff, vendors, parking, photography, and the organization of all on-site property maintenance.
  • Additionally responsible for launching and managing an in-house catering business for the venue including a $400K mobile kitchen identical to one custom made for Guy Fiery.

Patron Services Manager

Woodruff Arts Center
04.2013 - 02.2017
  • Primary point of contact for all patron facing departments at the largest arts center in the South comprised of The High Museum, The Atlanta Symphony Orchestra and The Alliance Theatre.
  • Responsibilities included overseeing the Box Office, concierge, parking garages, valet, housekeeping, security, engineering, and (3) food and beverage outlets on-site.
  • Designed and implemented a volunteer assistance program with ongoing relationships at four local universities.

Site Manager

Loews Santa Monica Beach Hotel
03.2004 - 05.2013
  • Tasked with maintaining 5 Diamond levels of service provided by 50+ employees from check in to check out with high a focus of guest engagement.
  • Oversaw the direct management of all valet, bell, door and concierge services while cultivating interdepartmental cohesiveness.
  • Primary liaison between AmeriPark and client sales, budgeting and development leadership teams.
  • Re-designed the vehicle intake system for the valet service and related parking policies and procedures, which significantly increased efficiency and reduced claims.

Education

BBA - Business Administration

College of Charleston
Charleston, SC
2022

Skills

  • Exceptional Customer Service
  • Problem Solving
  • Management
  • Leadership
  • Critical Thinking
  • Coordination
  • Articulate, Intelligent, Personable Engagement

Timeline

Director of First and Last Impressions

Vendue Hotel
08.2022 - Current

Area Manager

12 Oaks Parking
02.2020 - 08.2022

Client Relations Manager

Little River Farms
02.2017 - 02.2020

Patron Services Manager

Woodruff Arts Center
04.2013 - 02.2017

Site Manager

Loews Santa Monica Beach Hotel
03.2004 - 05.2013

BBA - Business Administration

College of Charleston

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