Brian Crow

Customer service expert with a proven track record of delivering exceptional support to customers, ensuring their needs are met and satisfaction is achieved. Possessing excellent communication skills, empathy, and problem-solving abilities, able to effectively address customer inquiries and resolve issues. Deep understanding of company products and services, skilled in managing customer interactions across various channels including phone, email, and live chat. Consistently exhibits patience, professionalism, and attention to detail, dedicated to conflict resolution, enhancing customer experiences, and maintaining positive relationships. Commitment to driving business success and contributing to company growth is reflected in unwavering focus on customer satisfaction.

• Public Health, 06/01/20, Present, Provides individuals with foundational knowledge and skills in public health principles, practices, and policies. The course typically covers a variety of topics, including epidemiology, environmental health, health promotion, disease prevention, healthcare systems, and health policy. Learn how to analyze health data, identify health risks, and design interventions to improve community health outcomes.
• Technical Support, 03/01/24, 03/31/26, An educational program designed to equip individuals with the essential skills and knowledge required to provide technical assistance and support in various technology-related fields.
• Data Analytics, 01/01/23, 01/31/25, Data analyst is responsible for collecting, organizing, and analyzing data to help companies make informed decisions. Involved in working with spreadsheets, databases, and data visualization tools to transform raw data into actionable insights. Key tasks include cleaning and preparing datasets, creating reports, and identifying trends or patterns. Data analysts often use software like Excel, SQL, and basic statistical tools. Also assist in creating dashboards or visualizations to present data in a clear and understandable way. Strong attention to detail, problem-solving skills, and basic knowledge of data analysis techniques.

Regularly received positive feedback, maintaining an average customer satisfaction rating of 80% or higher, demonstrating a commitment to addressing customer needs effectively and efficiently.

Successfully managed and resolved challenging customer complaints, reducing average resolution time by 10%, which improved customer retention and overall service quality.

Successfully handled and resolved 70% of escalated customer complaints, demonstrating strong problem-solving skills and the ability to turn challenging situations into positive outcomes.