Summary
Overview
Work History
Skills
Hobbies and Interests
Systems
Skills
Timeline
Brian Crumpton

Brian Crumpton

Black Hawk,CO

Summary

Methodical Systems Engineer with 10 years providing valuable critical services. Lends detailed oversight in server infrastructure and virtualization to create specialized projects and systems. Skilled root-cause analysis to mitigate production errors and improve deployments. Proven history of success researching, monitoring, designing and installing necessary technical systems.

Overview

10
10
years of professional experience

Work History

Senior Systems Engineer, Technical Operations Mgr

Tech Inc
08.2024 - Current
  • Collaborated with clients to determine need and devise appropriate software and hardware solutions.
  • Verified compliance with applicable performance metrics and compatibility expectations.
  • Completed software updates and assessed security patches for optimized computer use.


System Administrator II

Integris
07.2022 - 07.2024
  • Maintain high volume client's hardware and software environments, including configuration, deployment, and support, of various software and network hardware systems
  • Proficiency in root cause analysis to assist with timely, effective and accurate solutions, key to long term relationship building
  • Catalogued and updated necessary documentation around standard operating procedures as it relates to internal IT infrastructure
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.

Senior Technician

AxioTech Solutions
01.2017 - 07.2022
  • Company Overview: medium-sized managed services provider based in DFW
  • Staff augmented as the senior technician and technical account manager to a medium-sized managed services provider based in DFW
  • Handled escalations of the more difficult technical issues sent into our CW Manage ticketing system
  • Devised and implemented IT solutions consistently to all accounts to ensure uniformity
  • Configured, deployed, and supported hundreds of workstations, mobile devices, servers, and laptops across many different industries
  • Medium-sized managed services provider based in DFW

IT Administrator

Joe The Plumber
01.2015 - 01.2017
  • Company Overview: Plumbing Company based in Dallas
  • Staff augmented as the Information Technology Administrator to a Plumbing Company based in Dallas
  • Oversaw day to day IT operations and supported the internal employees' workstations and mobile devices
  • Plumbing Company based in Dallas

Skills

  • Vendor Management
  • Server and Workstation Support
  • Effective Communication
  • Technical Support
  • Systems Administration
  • Project Management
  • Collaboration
  • Documentation
  • Solutions Architect

Hobbies and Interests

  • Mountain Biking
  • Home Tech Lab
  • Cars and Racing

Systems

Adobe, Connectwise, RingCentral, VoiceEdge, Microsoft 365, Quickbooks, Sage, Sentinel 1, Webroot, ESET, BitDefender, MalwareBytes, Sonicwall, WatchGuard, Meraki, Cisco, Ruckus, Ubiquiti, Fortinet, Windows 7-11, Windows Server 2000 - 2022, MacOS 10.6-14, ChromeOS, Linux Ubuntu, Android, iOS

Skills

Skilled contract negotiation, relationship management, ensuring SLA's are met, Expertise in installation, configuration, and maintenance of Servers and Workstation, Strong interpersonal skills and adept at conveying technical information to both technical and non-technical audiences

Timeline

Senior Systems Engineer, Technical Operations Mgr - Tech Inc
08.2024 - Current
System Administrator II - Integris
07.2022 - 07.2024
Senior Technician - AxioTech Solutions
01.2017 - 07.2022
IT Administrator - Joe The Plumber
01.2015 - 01.2017

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Brian Crumpton