Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Brian Cruz

Anaheim,CA

Summary

Critical thinker who excels at problem solving! Authorized to work in the US for any employer Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Brand Ambassador

Grizzly Peak Farms
04.2023 - Current
  • Working closely with sales and marketing staff to conceptualize marketing campaigns and strategies
  • Educating customers, retailers, and distributors about products
  • Building rapport with customers and vendors
  • Monitoring customer feedback and escalating complaints to marketing department
  • Tracking customer preferences, metrics, and media campaigns
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
  • Educated trade and distributor partners regarding brand benefits, products and services.

Customer Care Support Specialist

Happiest Baby
03.2022 - 04.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified accuracy of customer account information and updated when necessary.
  • Responded to customer calls and emails to answer questions about products and services.
  • Identified customer issues with products or services, investigated causes and initiated resolutions.
  • Kept accurate records to document service actions and discussions.
  • Accurately tracked and recorded customer interactions in CRM platform.
  • Maintained and managed customer files and databases.

Store Manager

DBO SA Investments LLC
11.2020 - Current
  • Listen to customer complaints, diffuse tense situations and resolve any customer-facing issues
  • Perform cash handling and assist General Manager with any cash management duties
  • Maintain positive customer relationships to establish loyal customer base
  • Maintain and routinely update knowledge of new product inventory and industry as whole
  • Be responsible for sales and customer experience by maintaining tidy, safe, and inviting store environment
  • Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Mitigated business risks by working closely with staff members and assessing performance.

Security Host

The Walt Disney Company
10.2018 - 12.2022
  • Respond to critical incidents including emergencies, evacuations, Company policy violations, and work with law enforcement
  • Act as deterrent to undesirable behaviors and actions Handle, or assist with, intoxicated Guests
  • Utilize specialized training and methodologies, to identify potential indicators of unusual and suspicious conduct
  • Perform bag checks and other inspections to verify no unauthorized items enter or leave property
  • Work with operating participants and understand various service standards of hospitality industry
  • Strong computer proficiency, including typing skills and ability to navigate through multiple computer systems
  • Experienced in performing vehicle patrols and vehicle related assistance such as breaking in, or jump starting battery
  • Conducted regular patrols of key areas to spot and control security concerns

Valet Shift Lead

Towne Park
01.2018 - 09.2018
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provide accurate and timely documentation of vehicle checks, vehicle damage, and other conditions prior to service
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped meet standards of service and quality in daily operations.

Program Coordinator II

Athletics and Learning
08.2016 - 01.2018
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.

General Operations Shift Supervisor/Food and Beverage Attendant

The Rinks Anaheim Ice
09.2015 - 11.2017
  • Built and established positive relationships with patrons, team members and supervisors.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assigned schedules and specific tasks to workers for optimal coverage.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.

Education

High School Diploma -

Anaheim High School
Anaheim, CA
06.2015

Skills

  • Microsoft Office (3 years)
  • Security
  • Cash Handling (7years)
  • Inventory Control
  • Payroll
  • Bookkeeping
  • Customer retention (4 years)
  • Upselling
  • Customer service
  • Data entry
  • Call Center Experience
  • Specialized Guest Services
  • Professional Relationships

Timeline

Brand Ambassador

Grizzly Peak Farms
04.2023 - Current

Customer Care Support Specialist

Happiest Baby
03.2022 - 04.2023

Store Manager

DBO SA Investments LLC
11.2020 - Current

Security Host

The Walt Disney Company
10.2018 - 12.2022

Valet Shift Lead

Towne Park
01.2018 - 09.2018

Program Coordinator II

Athletics and Learning
08.2016 - 01.2018

General Operations Shift Supervisor/Food and Beverage Attendant

The Rinks Anaheim Ice
09.2015 - 11.2017

High School Diploma -

Anaheim High School

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