BRIAN CRUZ
Hayward,California
Summary
Fluent in English and Spanish with strong customer service and time management skills developed at Securitas and Cinemark Theaters. Proficient in cash handling and complaint resolution, I have improved safety measures and customer satisfaction. Consistently meet and exceed employer standards with a diligent work ethic and effective communication skills.
Overview
3
3
years of professional experience
Work History
Valet
ACE
Oakland, CA
05.2025 - Current
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Security Officer
Securitas
Pleasanton, CA
08.2024 - 04.2025
- Patrolled premises regularly to maintain order and establish security presence.
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Observed, reported and documented suspicious activities to management.
- Maintained daily logs of all activity occurring on the premises.
TEAM MEMBER
Cinemark Theaters
Union City
08.2023 - 08.2024
- Served as a customer service representative at a high-volume concession stand during busy events.
- Maintained cleanliness and organization of concession area to ensure a positive customer experience.
- Handled cash and credit transactions accurately and efficiently.
- Prepared and served food items according to company standards.
- Assisted in inventory management and restocking of supplies.
- Managed customer inquiries and complaints in a professional and timely manner.
Courtesy Clerk
Safeway
Hayward
07.2022 - 08.2023
- Maintained clean and organized work area for efficient customer service.
- Worked collaboratively with team members to ensure store cleanliness and organization.
- Stocked and replenished product inventory to meet customer demand.
- Assisted customers with bagging groceries and carrying items to their vehicles.
- Followed safety and security procedures to protect customers and store assets.
Education
Accounting - Business Administration Candidate
San Jose State University
High School -
Leadership Public Schools
Hayward, CA06.2024
Skills
- English
- Spanish
- Customer service
- Time management
- Cash Handling
- Equipment Operation
- Complaint Resolution
- Heavy Lifting
- Driving
ETHNICITY
Hispanic
Timeline
Valet
ACE
05.2025 - Current
Security Officer
Securitas
08.2024 - 04.2025
TEAM MEMBER
Cinemark Theaters
08.2023 - 08.2024
Courtesy Clerk
Safeway
07.2022 - 08.2023
Accounting - Business Administration Candidate
San Jose State University
High School -
Leadership Public Schools