Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Brian Cuahuizo

San Diego,CA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience

Work History

Server

The Vibe
08.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Quixote at LaFayette Hotel and Club
06.2023 - 11.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.

Server

Paradisaea
07.2022 - 09.2023
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Server

Mr. Lyons Steakhouse
02.2017 - 08.2022
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

No Degree - Business Administration And Management

California State University, San Bernardino
San Bernardino, CA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • High volume dining

Languages

Spanish
Native or Bilingual

Timeline

Server

The Vibe
08.2024 - Current

Server

Quixote at LaFayette Hotel and Club
06.2023 - 11.2024

Server

Paradisaea
07.2022 - 09.2023

Server

Mr. Lyons Steakhouse
02.2017 - 08.2022

No Degree - Business Administration And Management

California State University, San Bernardino

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Brian Cuahuizo