Summary
Overview
Work History
Education
Skills
Timeline
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Brian Cubbage

Luray,VA

Summary

Dynamic professional with experience in systems operations and strategic planning. Proven history in managing technical projects and enhancing collaboration across departments. Skilled in fostering technology adoption and operational efficiencies. Adept at educating teams on systems and policies.

Overview

22
22
years of professional experience

Work History

AVP, Systems Operations Administrator

Pioneer Bank
08.2022 - Current
  • Implements projects efficiently, ensuring timely delivery and high-quality results.
  • Evaluates potential vendors for hardware and software procurement, ensuring optimal fit for organizational needs.
  • Serves as an escalation point for complex troubleshooting scenarios, leveraging extensive knowledge of systems operation principles.

Systems Operations & Digital Marketing Coordinator

Pioneer Bank
02.2016 - 08.2022
  • Coordinated promotional events both online and offline to increase brand awareness among target audiences.
  • Assisted in developing a comprehensive content strategy to support overall digital marketing objectives.
  • Optimized online presence by conducting regular website audits and updating outdated content as needed.

Systems Operations Specialist

Pioneer Bank
12.2005 - 02.2016
  • Provided technical support to end-users, addressing concerns promptly while maintaining a high level of satisfaction.
  • Maintained compliance with industry regulations by implementing best practices throughout the operational environment.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

Assistant Head Teller

Pioneer Bank
03.2004 - 12.2005
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Maintained strict compliance with bank policies and regulations, mitigating risk exposure in daily operations.
  • Assisted customers with account maintenance tasks, ensuring accurate record-keeping and timely resolution of issues.

Mobile Teller

Pioneer Bank
02.2003 - 03.2004
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted various departments across the company from retail to back-office operations.
  • Demonstrated adaptability by multitasking and prioritizing tasks to maintain efficiency and quality of service.

Education

Bachelor of Science - Management And Organizational Development

Eastern Mennonite University
Harrisonburg, VA

Associate of Applied Science - Management With Marketing Specialization

Laurel Ridge Community College
Middletown, VA

Certification - Marketing And Sales Management

Laurel Ridge Community College
Middletown, VA

Certification - Internetwork Engineer

Laurel Ridge Community College
Middletown, VA

Skills

  • Primary technical contact for core, network and ancillary applications
  • Designated backup to the Chief Information Officer
  • IT oversight support
  • Educates on systems and policies
  • Managed in-house and outsourced systems
  • Financial planning and asset inventory

Timeline

AVP, Systems Operations Administrator

Pioneer Bank
08.2022 - Current

Systems Operations & Digital Marketing Coordinator

Pioneer Bank
02.2016 - 08.2022

Systems Operations Specialist

Pioneer Bank
12.2005 - 02.2016

Assistant Head Teller

Pioneer Bank
03.2004 - 12.2005

Mobile Teller

Pioneer Bank
02.2003 - 03.2004

Bachelor of Science - Management And Organizational Development

Eastern Mennonite University

Associate of Applied Science - Management With Marketing Specialization

Laurel Ridge Community College

Certification - Marketing And Sales Management

Laurel Ridge Community College

Certification - Internetwork Engineer

Laurel Ridge Community College

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Brian Cubbage