Brian Dalton
Phoenix,Arizona
Overview
20
20
years of professional experience
Work History
Customer Service Supervisor
La-Z-Boy Furniture
04.2021 - Current
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Dealt with any and all aspects of the technician, routing, part orders for customers or stock. technician reports. Technician training. Any follow ups.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Field Service Technician
La-Z-Boy Furniture
08.2007 - 04.2021
- Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Tested components and systems to evaluate performance and identify concerns.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Delivery Driver
La-Z-Boy Furniture
08.2003 - 08.2007
- Kept a time widowed route schedule for delivery's.
- Made sure what was on my route, was in my truck.
- Demoed proper function of the furniture purchased.
- Demonstrated all lift chair operations and options.
- Made sure Customer service was in contact with customer if any issues with the furniture arise.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
Education
Welding Certifications - Combination Welding
Arizona Automotive Institute
Glendale2010
GED -
Red Mountain High School
Mesa, AZ1999
Skills
- Time Management
- Problem-Solving
- Team Building and Leadership
- Customer Service
- Training and Mentoring
- New Hire Training
- Schedule Management
- Customer Relations
- Effective Communication
- Product Knowledge
- Escalation Management
- ASAP parts trained
Timeline
Customer Service Supervisor
La-Z-Boy Furniture
04.2021 - Current
Field Service Technician
La-Z-Boy Furniture
08.2007 - 04.2021
Delivery Driver
La-Z-Boy Furniture
08.2003 - 08.2007
Welding Certifications - Combination Welding
Arizona Automotive Institute
GED -
Red Mountain High School
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