Personable HR Generalist with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures. Proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
HR Generalist
Fried, Frank, Harris, Shriver & Jacobson LLP
New York, NY
11.2019 - Current
Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
Developed and coordinated employee training programs to improve productivity and performance.
Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation.
Fielded employee inquiries related to employee programs, vacation, sick leave, and employee assistance.
Conducted performance reviews and provided feedback to managers on employee performance.
Developed and monitored employee recognition programs.
Developed disaster and recovery strategy to prepare firm.
Planned, monitored, and appraised employee work results by training managers to coach and discipline employees.
Resolved employee complaints and grievances successfully through mediation and collaboration.
Collaborated with managers to identify and address employee relations issues.
Advocated for staff members, helping to identify and resolve conflicts.
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Improved office efficiency by effectively managing internal communications and correspondence.
Generated and analyzed reports to monitor employee engagement and attrition trends.
Conducted workplace compliance training to reduce liability risks and operate effectively.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Oversaw and managed hiring process.
Developed and implemented onboarding and orientation programs for new employees.
Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Briefed job applicants regarding responsibilities, benefits, and schedules to provide information regarding job specifications and logistics.
Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
Reviewed and screened applicant resumes to identify qualified candidates.
Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Assisted with writing job postings and job descriptions for boards.
Sr. Business Development Manager
Hired By Matrix
New York, NY
02.2019 - 07.2019
Led business development strategy in first New York City expansion office
Revived and managed national VMS accounts for Pfizer, Hearst, and Guggenheim Partners leading to increased revenue and first company deals in over 3 years
Sr. Client Relationship Manager
MSH Group International
New York, NY
06.2018 - 12.2018
Successfully opened first NYC expansion office.
Implemented customized marketing strategy that gained market share in new territory driving new clients and relationships.
Opened, managed, and executed 12 new client MSA’s; full-time and contracting.
Created process, recruited, placed, and successfully on-boarded firms NYC contractors.
Sr. Business Development Manager
Marchon Partners, Inc.
New York, NY
07.2017 - 06.2018
Opened first NYC office, driving team process, goals, and new hire onboarding.
Trained and developed all newly hired recruiters and sales executives.
Maintained extensive marketing plan with average of 19 new customer meetings scheduled weekly.
Signed 14 new clients and placed multiple candidates at each.
Division Director, IT Consulting Services
Robert Half Technology
New York, NY
02.2014 - 07.2017
Hired, trained, and developed team of 12 account executives selling into NYC Market.
Elected into Robert Half Mentor program, mentoring 2 top producers across the nation; led to 34% increase in starts, and both mentees were promoted to Division Directors the following quarter.
Opened 4 Upstate New York branches of RHT virtually, while hiring and developing new sales and recruiting team across the US.
Managed, trained, and developed recruitment and sales team including new strategies for IT staffing services across new markets.
Conducted New Hire I & II training for all new employees in the North East Territory.
Exceeded yearly goals, and was top producer within IT infrastructure consulting services.
Created marketing blitzes and competitions that were recognized nationally due to the dramatic rise in sales.
Invented “Virtual Client Visit” policy that was rolled out nationwide.
Averaged 31 customer meetings per week, exceeding goal by 172%.
Technical Recruiter & Account Manager
Software Guidance & Assistance
New York, NY
08.2012 - 01.2014
Managed Fortune 500 accounts nationally while developing new strategies and processes for large onboarding needs.
Achieved Top Agency Award while managing VMS sourcing portal through analysis of resumes, including re-interviewing candidates to ensure they meet client’s needs and skills depicted in resume.
Completed 1-year technical recruitment training program in 8 months, with 12 placements.
Branch Sales & Recruitment Manager
Oxford Global Resources
New York, NY
02.2012 - 06.2012
Independently opened new office while developing recruiting, marketing, training and on-boarding strategies.
Led aggressive cold-calling resulting in 12 high-end national clients including Macy’s, Weight Watchers, and MSG.
Sr. Marketing Development Manager
Advantage Technologies Inc.
New York, NY
02.2011 - 12.2011
Developed and deployed new business marketing strategies for professional IT solutions.
Collaborated with end-client solution architects to build program and project guidelines.
Organized company marketing campaigns that increase sales team meetings by 68%.
Territory Account Manager
Cardinal Health Inc.
New York, NY
11.2009 - 01.2011
Obtained and developed new accounts in expansion territory with no market share.
Cold call, prospect, and built relationships that increased account penetration, revenue growth, and customer satisfaction within product lines.
Proactively demonstrated value of partnering with Cardinal Health both pre-and post-sales to potential new clients.
Hunted and identified new marketing opportunities and developed plans for introducing new solutions through collaborative relationships with customers.
Discovered and signed Rockefeller University, 1.4 million-dollar account.
Completed SPIN Selling training course.
National Sales Marketing Manager
Access Solutions - Prism Medical Company
Buffalo, NY
02.2004 - 08.2009
Hired, onboarded, trained, and developed entry-level sales and marketing team of 9.
Prepared and processed sales contracts, negotiated pricing, terms of sales, and service agreements.
Prepared and delivered technical presentations regarding products or services to prospective customers and partners.
Created new database for monitoring market conditions and maintenance of customer records.
Increased clients by 52% through aggressive marketing and cold-calling campaign.
Expanded Healthcare Facility sales by 150% in less than 3 years with large marketing campaign and promotions.
Innovated process to shorten sales cycle by 50%; Worked with each account to simplify and automate ordering process for employees; Sales practice was adopted by entire firm.
Formed donation program that allowed underprivileged customers to receive used medical equipment at discounted rate, which was promoted by local news stations and increased sales by 37% that year.
Increased company production by establishing service programs and coordinated job production schedules.
Education
Bachelor of Science - Psychology
University At Buffalo
Amherst, NY
1999 - 2004
Skills
Performance Management
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Affiliations
Society of Human Resource Management (SHRM)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HR Generalist
Fried, Frank, Harris, Shriver & Jacobson LLP
11.2019 - Current
Sr. Business Development Manager
Hired By Matrix
02.2019 - 07.2019
Sr. Client Relationship Manager
MSH Group International
06.2018 - 12.2018
Sr. Business Development Manager
Marchon Partners, Inc.
07.2017 - 06.2018
Division Director, IT Consulting Services
Robert Half Technology
02.2014 - 07.2017
Technical Recruiter & Account Manager
Software Guidance & Assistance
08.2012 - 01.2014
Branch Sales & Recruitment Manager
Oxford Global Resources
02.2012 - 06.2012
Sr. Marketing Development Manager
Advantage Technologies Inc.
02.2011 - 12.2011
Territory Account Manager
Cardinal Health Inc.
11.2009 - 01.2011
National Sales Marketing Manager
Access Solutions - Prism Medical Company
02.2004 - 08.2009
Bachelor of Science - Psychology
University At Buffalo
1999 - 2004
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