BRIAN DAVIS

Work History

Future of Work Program Lead

FREDDIE MAC

Mclean, VA

01.2021

Program lead for Freddie Mac's effort to address how we will work in a post-pandemic environment, from how many days we work in the office to how we prosper with and manage a hybrid workforce
Led a multi-disciplinary team of ~50 staff from HR, facilities, and business units across 14 workstreams
Provided regular updates to the president and CEO; recognized for providing effective challenge and facilitating alignment and buy-in across leadership team on emotionally charged topics.

Program Manager, Business Management Office

FANNIE MAE

01.2011

Oversaw communications management, human resource management, procurement management, risk/issue management, and change management activities for the division
Developed key metrics and success measures for functional areas
Managed division risk and compliance activities, including remediation of SOX deficiencies
Provided executives with monthly divisional health Business Review Packages (BRPs).

Internal Controls Manager, Business Management Office

FANNIE MAE

01.2010

Managed a team of five internal controls compliance analysts responsible for the implementation of an effective risk and control program for the Single-Family and Multifamily technology organizations
Established policies and procedures to guide the internal controls technology staff and facilitate consistent, high-quality outcomes and deliverables
Developed/delivered detailed status metrics for risk and control activities to senior management team
Assisted with internal audit approach development and coordinated with external IT SOX auditors
Facilitated remedial changes to tighten and enhance technology controls and mitigate risk
Monitored changes in the industry regulations to ensure timely updates to technology controls
Promoted awareness of internal controls/SOX requirements and provided training to business units.

Quality Assurance Lead, Automated Underwriting Technology

FANNIE MAE

01.2006

Served as team lead for five quality assurance testing resources
Led the SOX implementation for the division’s QA organization and worked with several interfacing teams to improve IT controls that impacted the organization.

Fortune 500 Wireless Communications Carrier: API Integration Initiative

ACUMEN SOLUTIONS CONSULTING

01.2003

Managed a team charged with validating an API framework to open access to the company’s billing system data and business process functionality to the surrounding ecosystem, including: A/R, collections, traffic, inventory, fraud, and provisioning.

Product Owner

FREDDIE MAC

01.2012 - Current

Led 28-person cross-functional team to imagine, design, and build a new product to manage Freddie Mac’s real-estate owned property portfolio
Worked with key stakeholders to set the product vision and optimize delivery within $19M budget
Additionally, served as data strategy lead for the servicing portfolio of products – responsible for defining the portfolio data strategy and roadmap in collaboration with key partners.

AI Product Owner / Customer Experience Development Lead

FREDDIE MAC

01.2019 - 01.2021

Served as product owner for Freddie Mac’s first implementation of a virtual agent AI capability, providing a foundation to leverage the technology to handle future spikes in call center volume
Led team responsible for training the AI to handle call center topics
Concurrently, managed 6-person team responsible for training contact center staff on their disciplines, product and policy updates, and customer experience soft skills
Redefined role and focus of team to significantly increase delivered value - building discipline-specific expertise, organizational change management support capability, and business partnership model.

Change Management Office (CMO) Lead

FREDDIE MAC

01.2017 - 01.2019

Stood up a change management practice with a mandate to promote a culture that effectively manages the people side of change
Established the CMO strategic vision, operating model, structure, and prioritization of efforts
Led an internal consulting offering, which provided change management coaching and execution support to the company’s highest priority change initiatives
Guided CMO staff to achieve the team’s functional goals, which included: establishing a common understanding of change management; creating a compelling value proposition for the integration of change management methods into projects; increasing the proficiency level of staff to administer change activities; providing project support and easy-to-use tools, templates, and best practices; facilitating knowledge sharing and collaboration across change practitioners and business partners, and developing a system to measure the impact of change efforts and celebrate successes.

Application Product Owner

FREDDIE MAC

01.2015 - 01.2017

Led process improvement and automation efforts for project funding, prioritization, and business risk analysis processes supporting a portfolio budget of $300MM+ per annum
Drove product vision and cross-functional Agile Scrum team direction for a business process management (BPM) application built on the Appian platform
Responsible for stakeholder engagement, managing the backlog to optimize outcomes, usability / user experience design, and training development and delivery.

Division Strategic Roadmap Development Lead

FREDDIE MAC

01.2014 - 01.2016

Led multi-year strategic roadmap work sequencing efforts, identified critical dependencies, and assisted department heads in developing local plans for executing on the final roadmap
Partnered with divisional executives across the company to develop competitive strategies to support the Single-Family line of business
Worked with executives to prioritize initiatives and gain stakeholder buy-in
Produced current state, future state, and gap analysis through facilitated working sessions.

Manager, Enterprise Program Management Office

FREDDIE MAC

01.2012 - 01.2014

Managed a team in charge of executive and board level reporting on the company’s $250M+ initiative portfolio, providing transparency into program health, financials, risks, and resource capacity
Realized 50% staffing efficiency through process improvement and BI tool implementation
Developed a data quality framework to increase accuracy in reporting.

Outsourcing Strategy Implementation Manager, Business Management Office

FANNIE MAE

01.2011 - 01.2012

Provided vendor management expertise during the transition of several Fannie Mae technology functions to an outsourced service provider
Developed outsourcing transition strategy and key performance indicators for the vendor
Managed the resource demand forecasting, professional services statement of work, accrual and invoice verification, and knowledge management processes for contracted managed service providers.

Technology Risk Lead, Automated Underwriting Technology

FANNIE MAE

01.2006 - 01.2009

Implemented IT risk and control program for Automated Underwriting Technology (AUT) division
Drafted regular assessments of strategic risks and maintained department policies and procedures
Provided consultative support to project teams on compliance matters, coordination of compliance testing, metrics reporting, and prioritization of deficiency remediation efforts.

Fortune 500 Wireless Communications Carrier: Engineering Development PMO

ACUMEN SOLUTIONS CONSULTING

01.2005 - 01.2006

Served as business owner for all change requests initiated by the engineering organization and managed cross functional teams to deliver all engineering department driven initiatives.

Fortune 500 Wireless Communications Carrier: CRM Implementation

ACUMEN SOLUTIONS CONSULTING

01.2004 - 01.2005

Served as QA team lead for a team tasked with implementing an enterprise customer relationship management (CRM) application and ensuring successful integration with 17 interfacing systems.

Acumen Solutions: Sarbanes-Oxley Practice Development

ACUMEN SOLUTIONS CONSULTING

01.2003 - 01.2004

Supported the development of a Sarbanes-Oxley compliance consulting practice offering, including the creation of an automated controls assessment tool used to document controls, evaluate their effectiveness, and provide remedial recommendations.

Fortune 500 Wireless Communications Carrier: Billing System Implementation

ACUMEN SOLUTIONS CONSULTING

01.2002 - 01.2003

Served as the interfacing systems test lead for the client’s implementation of the Amdocs Ensemble product, which replaced or modified nearly every system within the client’s OSS architecture
Coordinated with client management, vendor technical staff, interfacing client systems, and external vendor systems to resolve issues, develop test strategies, and assist with general design.

Xpedior: Intranet Development Program

XPEDIOR CONSULTING

01.2001 - 01.2002

Led two 5-person teams of volunteers working after hours to provide end-to-end delivery of several modules for Xpedior’s corporate intranet.

Fortune 100 Telecommunications Company: Specialty Brands Network Management

XPEDIOR CONSULTING

01.2000 - 01.2002

Led a team of 5 consultants to identify strategies to proactively identify network misrouting and billing issues for a telecommunication company’s 10-10-xxx dial-around products based on traffic pattern analytics and to collaborate with the responsible local exchange carriers to remediate the issues.

Fortune 100 Telecommunications Company: Local Systems Testing

XPEDIOR CONSULTING

01.1999 - 01.2000

Designed and implemented a QA process for production maintenance updates and served as the QA lead for all production maintenance, environment, and registry issues.

Summary

Overview

Work History

Future of Work Program Lead

Program Manager, Business Management Office

Internal Controls Manager, Business Management Office

Quality Assurance Lead, Automated Underwriting Technology

Fortune 500 Wireless Communications Carrier: API Integration Initiative

Product Owner

AI Product Owner / Customer Experience Development Lead

Change Management Office (CMO) Lead

Application Product Owner

Division Strategic Roadmap Development Lead

Manager, Enterprise Program Management Office

Outsourcing Strategy Implementation Manager, Business Management Office

Technology Risk Lead, Automated Underwriting Technology

Fortune 500 Wireless Communications Carrier: Engineering Development PMO

Fortune 500 Wireless Communications Carrier: CRM Implementation

Acumen Solutions: Sarbanes-Oxley Practice Development

Fortune 500 Wireless Communications Carrier: Billing System Implementation

Xpedior: Intranet Development Program

Fortune 100 Telecommunications Company: Specialty Brands Network Management

Fortune 100 Telecommunications Company: Local Systems Testing

Education

Bachelor of Science, Civil Engineering -

Skills

Certification

Timeline

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