Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Skills
Accomplishments
Skills
Generic

Brian Davis II

Mobile,United States

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Behavioral Aide

AltaPointe Health
06.2024 - Current
  • Supported the development of self-advocacy skills in Patients by providing guidance on expressing needs appropriately.
  • Promoted inclusion within the community by fostering positive relationships between students with behavioral challenges and their peers.
  • Maintained accurate records of student progress and interventions, ensuring data-driven decision making for support strategies.
  • Provided one-on-one support for students struggling with emotional or behavioral issues during class time andactivitie s.

Customer Service Representative

Publix
12.2018 - 06.2025
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Guest Services Associate

Renaissance Hotel
03.2017 - 11.2018
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

Waiter's Assistant

Texas Road House
02.2016 - 03.2017
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.

Education

High School Diploma -

Baker High School
05.2015

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Analytical and Critical Thinking
  • Multitasking Abilities
  • Flexible and Adaptable
  • Attention to Detail

Accomplishments

  • Promoted to Cashier after only 1 month for exceptional performance.

Timeline

Behavioral Aide

AltaPointe Health
06.2024 - Current

Customer Service Representative

Publix
12.2018 - 06.2025

Guest Services Associate

Renaissance Hotel
03.2017 - 11.2018

Waiter's Assistant

Texas Road House
02.2016 - 03.2017

High School Diploma -

Baker High School

Skills

  • Self-Motivated

Accomplishments

  • Trained and mentored 10 employees.

Skills

  • Self-Motivated

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