Brian Dawe
BRIGHTON,MI
Summary
Senior Solution Architect with 15+ years of experience in email security and data protection. Skilled in solution design, pre-sales consulting, and translating business needs into technical specifications. Senior solution architect with a background in pre-sales consulting, discovery sessions, and stakeholder presentations for Barracuda security solutions. Known for analytical thinking, teamwork, and relationship building. Partners with sales engineering, support, and clients to align technical designs with business objectives and improve adoption.
Overview
18
18
years of professional experience
Work History
Senior Solution Architect
Barracuda Networks
Ann Arbor, MI
01.2017 - Current
- Developed Barracuda solution designs and technical specifications from business requirements, ensuring alignment with client objectives.
- Led discovery sessions for Barracuda email security and data protection initiatives.
- Collaborated with cross-functional teams in Barracuda sales engineering and support to align product solutions with client needs.
- Presented Barracuda product capabilities to stakeholders and technical decision makers.
Lead Technical Support Engineer
Barracuda Networks
Ann Arbor, Michigan
01.2014 - 01.2017
- Led escalated support cases for Barracuda security customers across email and network products.
- Coordinated with engineering teams to resolve software defects and product defects.
- Documented technical findings, case notes, and troubleshooting steps in support systems.
- Developed and implemented technical support processes to ensure customer satisfaction.
Technical Support Engineer
Barracuda Networks
Ann Arbor, Michigan
01.2009 - 01.2014
- Resolved support cases through phone, email, and ticketing systems.
- Analyzed logs and diagnostics to isolate network and security faults.
- Documented troubleshooting steps in knowledge base and support records.
- Guided customers through product setup, upgrades, and license activation.
Education
High School Diploma -
Clarenceville High School
Livonia, MISkills
- Solution design
- Technical specifications
- Email security
- Data protection
- Requirements analysis
- Pre-sales consulting
- Problem solving
- Analytical and critical thinking
- Critical thinking
- Teamwork and collaboration
- Relationship building
- Customer relations
Timeline
Senior Solution Architect
Barracuda Networks
01.2017 - Current
Lead Technical Support Engineer
Barracuda Networks
01.2014 - 01.2017
Technical Support Engineer
Barracuda Networks
01.2009 - 01.2014
High School Diploma -
Clarenceville High School