Overview
Work History
Education
Skills
References
Timeline
Generic

Brian D. Diaz

Clifton

Overview

10
10
years of professional experience

Work History

Host / SALES ASSOCIATE

Roomza
12.2023 - 11.2024
  • Answering reviews and guest messages from third party extranets: Booking, Expedia, Trip Advisor.
  • Conducted training for newly hired hosts across shifts while navigating The Mews operating system, including out-of-state training in both NYC and Baltimore locations of Roomza.
  • Collaborated with hosts & housekeepers on cleanliness of hotel rooms including stripping bed linen, sanitation of the suite, and restocking of inventory.
  • Instructed guests on how to utilize Roomza's personalization features to enhance their stay, including add ons such as the Dyson hair products, on-demand snack delivery, and Uber vouchers for transportation needs.
  • Sent out proposal emails & made outbound calls to invite boutique hotels to Roomza for partnerships in new areas of opportunity.

Front Office Manager

Hotel Hendricks
07.2023 - 12.2023
  • Coordinate with housekeeping regarding VIP arrivals and the arrangement of special room amenities to be placed in the guest rooms.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Responsible for contacting the hotel's Sister Properties and securing accommodation for guests at the other hotels when Hendricks was at capacity. Guests were equipped with the rate and walk letter once the reservation was secured.
  • Assigned Schedules & Trained how to navigate and utilize OPERA PMS, as well as third party extranets.
  • Maintained daily communication with the Director of Operations & ordered supplies for the front desk.

Front Desk Agent

Hotel Hendricks
07.2021 - 07.2023
  • Check in and check out guests.
  • Handles payment methods and transactions including cash or credit/debit cards, authorization forms
  • Answered phone calls at front desk regarding in house guest requests, and inquiries about past and upcoming reservations.
  • Handled luggage for incoming and outgoing guests
  • Contacted cab service for guests traveling to airports or other destinations
  • Maintains desk and files reports for hotel efficiency.

Security Officer

Allied Universal
08.2019 - 09.2019
  • Completed full building and grounds patrols to investigate concerns
  • Scanned incoming Id's of NBC employees to ensure no security breaches within premises
  • Instructed tourists on how to navigate the NBC building guiding them to the TV studio & other amenities
  • Permitted entry with escort for approved persons into secure locations

Security Officer

SOS Security
10.2017 - 02.2018
  • Recorded incident reports with detailed accounts of occurrences
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity
  • Operated X-RAY equipment to view internal structures of luggage, purses and other bags to check for prohibited items

Assistant

Advanced Appraisal Associates
02.2015 - 01.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Trained junior staff on office procedures and regulatory requirements

Education

Bachelor of the Arts -

CUNY John Jay College of Criminal Justice
05.2025

Associate of the Arts -

CUNY Borough Manhattan Community College
05.2019

Skills

  • OPERA PMS
  • MEWS OPERATING SYSTEM
  • MICROSOFT OFFICE
  • POS SYSTEMS

References

  • Julio Rodriguez Realtor at Advanced Appraisal Associates 1187 Van Nest Avenue, Bronx, NY, 10461, (718) 791-5910


  • Felix Diaz, Lead purchasing Agent At Ritz-Carlton 646-696-4857 50 central park S, New York, NY 10019


  • Edward Morales, Security Command Center Supervisor, BNY Mellon, 101 Barclay St, New York, NY, 10028, (646) 702-6508


  • Steve Bolson, Lawyer and Business Associate, Hotel Hendricks, 25 W 38 St., New York, NY, 10018, (845) 480-1759


  • Erica Gallucci, Former Director of Front Desk Operations and Sales, Hotel Hendricks, 25 West 38 St, New York, NY, 10018, (570) 814-4599

Timeline

Host / SALES ASSOCIATE

Roomza
12.2023 - 11.2024

Front Office Manager

Hotel Hendricks
07.2023 - 12.2023

Front Desk Agent

Hotel Hendricks
07.2021 - 07.2023

Security Officer

Allied Universal
08.2019 - 09.2019

Security Officer

SOS Security
10.2017 - 02.2018

Assistant

Advanced Appraisal Associates
02.2015 - 01.2016

Associate of the Arts -

CUNY Borough Manhattan Community College

Bachelor of the Arts -

CUNY John Jay College of Criminal Justice

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Brian D. Diaz