Summary
Overview
Work History
Education
Skills
Timeline
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Brian DeCarli

South Weymouth,MA

Summary

Motivated Business Development and Sales Operations Specialist bringing expertise in marketing, sales and operations. Consults with customers, and builds strong relationships while also identifying new revenue streams and potential clients to meet growth objectives. Thrives on challenge and competition.

Overview

8
8
years of professional experience

Work History

Sales Operations Specialist

Hcg Associates
03.2024 - 07.2024
  • Collaborated with cross-functional teams for more effective communication and coordination of sales initiatives.
  • Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
  • Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
  • Coordinated with marketing teams on lead generation efforts, resulting in increased quality leads for the sales department.
  • Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives.
  • Managed database updates related to customer information changes or additions.

Business Development Representative

Kelvin Group
01.2023 - 03.2024
  • Increased client base by identifying potential customers and initiating strategic outreach.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Expanded business through effective network development, identifying new, and prospective clients.
  • Conducted market research to identify new business opportunities and target areas for expansion.
  • Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
  • Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.

Account Analyst

Granite Telecommunications LLC
08.2020 - 11.2022
  • Oversee multiple accounts and work diligently to meet and exceed performance goals.
  • Build and maintain productive relationships with customers and internal partners.
  • Experienced in developing technical and cost proposals.
  • Cultivate new accounts and provide value-added services to existing clients to increase overall revenue.
  • Input data into CRM system to manage existing portfolios and potential leads.
  • Act as main point of contact in matters relating to client concerns and needs.
  • Provide alternative tactics to solving problems and satisfying customer needs to deescalate customer interactions.
  • Implement and facilitate operational facilities to develop customer service protocols and standards.
  • Act as main point of contact in matters relating to client concerns and needs.

Teller

Abington Bank
05.2018 - 03.2020
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
  • Built and maintained client relationships through quality, personalized interactions.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.

Contract Analyst

FBA Stores Inc
11.2016 - 04.2018
  • Provided updates on status of contract processes to upper management and other important personnel.
  • Administered contract change requests and resolution.
  • Managed and monitored contract change requests and facilitated resolution.
  • Checked information in company's database for accuracy and updated data with current information to maintain records.

Education

Bachelor of Science - Marketing

Bridgewater State University
Bridgewater, MA
12.2019

Skills

  • Software: Microsoft Office (Word, Excel, PowerPoint, Access)
  • Problem-Solving
  • Multitasking
  • CRM Management
  • Sales process optimization
  • Data Analytics
  • Project Management
  • Salesforce
  • Product Knowledge
  • Cold-calling
  • Lead Generation
  • Lead Development

Timeline

Sales Operations Specialist

Hcg Associates
03.2024 - 07.2024

Business Development Representative

Kelvin Group
01.2023 - 03.2024

Account Analyst

Granite Telecommunications LLC
08.2020 - 11.2022

Teller

Abington Bank
05.2018 - 03.2020

Contract Analyst

FBA Stores Inc
11.2016 - 04.2018

Bachelor of Science - Marketing

Bridgewater State University

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Brian DeCarli