Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Decker

Jackson,TN

Summary

Dynamic small business owner with a proven track record at Jackson Massage and Day Spa, excelling in customer relations and staff management. Successfully developed marketing strategies that elevated brand awareness and fostered client retention. Skilled in optimizing operations and building strong relationships, ensuring exceptional service delivery and a positive workplace culture.

Overview

23
23
years of professional experience

Work History

Owner

Jackson Massage and Day Spa
04.2021 - 11.2024
  • Managed daily operations to ensure smooth workflow and exceptional client experiences.
  • Developed marketing strategies to increase client engagement and business visibility.
  • Trained staff on customer service protocols and treatment techniques for enhanced service delivery.
  • Oversaw inventory management, ensuring adequate supplies for services and retail offerings.
  • Conducted regular quality control checks to maintain high standards of cleanliness and safety protocols.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement and collaboration.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Manager

Jackson Massage and Day Soa
03.2002 - 04.2021
  • Led team in optimizing operational processes to enhance efficiency and productivity.
  • Developed training programs to improve staff performance and compliance with company policies.
  • Implemented project management tools to streamline communication and project tracking across departments.
  • Analyzed workflow data to identify bottlenecks, recommending solutions for continuous improvement.
  • Facilitated conflict resolution strategies to maintain a positive work environment and employee morale.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Education

Associate Degree In Fashion Design -

Bauder College
Atlanta, GA

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Staff management
  • Marketing
  • Customer service
  • Scheduling
  • Customer retention
  • Employee scheduling

Timeline

Owner

Jackson Massage and Day Spa
04.2021 - 11.2024

Manager

Jackson Massage and Day Soa
03.2002 - 04.2021

Associate Degree In Fashion Design -

Bauder College

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