Summary
Overview
Work History
Education
Skills
Quote
Work Availability
Languages
Interests
Timeline
Barista
Brian Desiress

Brian Desiress

Davie,FL

Summary

Proficient professional with superior communication, time management, leading, and problem-solving skills. I am working towards a supervisory or management role where I can apply my recruitment and retention expertise to make smarter recruitment decisions, improve teamwork, build stronger teams, and delegate. My work ethic promotes teamwork, which facilitates productivity and increases team performance. I am proud of my workflow optimization and customer satisfaction, especially at Zoo Miami, where I transitioned the systems and software development projects. My organizational and people skills make my vital customer service possible, greatly exceeding performance measures due to my high work output and time management skills. In my role, I could decrease the hold times when the customer calls. I am proficient in phone calls and resolving issues. Excellent driver and driving experience; truck load and unloading various size trucks, truck driving experience, route coordinating familiarizing with the law of driving, timetables, deadlines. I have been dedicated to meeting and exceeding deadlines.

Overview

13
13
years of professional experience

Work History

Lyft Driver

Lyft And Uber
03.2016 - Current
  • I have complied with all laws and safety regulations applicable to traffic.
  • Used GPS and other tracking aids to strategize moves and make delivery times.
  • I followed the rules and regulations by maintaining safe driving records.
  • We have successfully delivered items and products to customers on time and without damage.

Assistant

Fast Track Claims Consultants
07.2012 - Current
  • I facilitated a favorable work atmosphere by utilizing state-of-the-art communication skills and promoting proactive team-building behaviors.
  • Welcome guests with a warm and friendly spirit.
  • Effectively handled inbound phone calls to action requests and transferred or took messages for the correct staff members.
  • Collaborated with management for better support in specific areas of business operations.

Call Center Representative

Adecco Hiring Agency
08.2016 - 09.2020
  • Successfully handled high call volumes with professional customer support and demeanor.
  • I learned many software systems that dictated how we took and followed up on calls, which allowed me to spend less time on each call and more time doing my job right.
  • I also reduced hold time for customers, thus improving efficiency.
  • Increased customer satisfaction: Improved procedures for responding to and resolving inquiries quickly.

Inventory Specialist

Tech Data Corporation
10.2016 - 01.2019
  • I have improved my inventory accuracy by performing routine cycle counts and resolving variances.
  • Entered information and documented paperwork.
  • I Performed physical inventory counts each month.
  • Supported team members in the timely completion of daily tasks, boosting productivity by 8% a day.

Maintenance Technician

Good Hope Equestrian Training Center
09.2014 - 10.2016
  • I have worked with my hands and electrical tools for overall repairs.
  • I worked without direct supervision to solve problems quickly and effectively.
  • Diagnosed equipment failures and completed corrective maintenance.
  • i Implemented the work orders & specifications for the replacement, repairs, or maintenance of the machines and equipment.

Service System Associate

Zoo Miami
06.2012 - 12.2014
  • I Designed and implemented all project phases, ensuring no downtime during system migrations.
  • Increased productivity with process-driven workflow automation.
  • I Improved end-user satisfaction by processing technical support requests promptly.
  • I worked with cross-functional groups to develop tailored software applications that met business needs.

Retail Sales Associate

Abercrombie & Fitch Kids
11.2011 - 06.2013
  • Engaged with customers and assisted them in answering product questions and selecting/purchasing products.
  • Ensured cleanliness and presentation throughout the store and improved customer experience.
  • I Handled purchases, goods location, and loyalty program members.
  • I Processed returns and exchanges fairly, according to company policy.

Education

Associate of Arts -

Broward College
Fort Lauderdale, FL
12.2023

High School Diploma -

Coral Reef Senior High School
Miami, FL
05.2012

Bachelor of Science - Business Supervision And Management

Broward College
Fort Lauderdale
2024.05 - Current

Skills

Time Management

Valid Driver's License

Customer Service

Clean Driving Record

GPS and route planning

Basic vehicle repairs

Heavy Lifting

Confidentiality understanding

Fuel Efficiency

Shipping and packaging

English, Spanish, French, Creole, Fluency

Passenger Safety

Quote

In order to succeed, we must first believe that we can.
Nikos Kazantzakis

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual
Spanish
Full Professional
French
Full Professional

Interests

Family

Friends

Working from home

Timeline

Bachelor of Science - Business Supervision And Management

Broward College
2024.05 - Current

Inventory Specialist

Tech Data Corporation
10.2016 - 01.2019

Call Center Representative

Adecco Hiring Agency
08.2016 - 09.2020

Lyft Driver

Lyft And Uber
03.2016 - Current

Maintenance Technician

Good Hope Equestrian Training Center
09.2014 - 10.2016

Assistant

Fast Track Claims Consultants
07.2012 - Current

Service System Associate

Zoo Miami
06.2012 - 12.2014

Retail Sales Associate

Abercrombie & Fitch Kids
11.2011 - 06.2013

Associate of Arts -

Broward College

High School Diploma -

Coral Reef Senior High School
Brian Desiress